Article ID: 232448
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q232448
SYMPTOMS
Users who use the Netscape Browser cannot delete more than one appointment for each Outlook Web Access (OWA) session. No error messages are returned, nor is any indication of a problem given. Yet, reloading the page reveals the deleted appointments still exist, and can still be opened and edited.
CAUSE
Active Server Page (.asp) files (which are responsible for OWA communication) in the Request and Response directory may be out of sync.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
WORKAROUND
To delete the appointments, the user must exit the mailbox, quit the browser, log back on to the mailbox, and then delete the appointment.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.
This problem was first corrected in Exchange Server 5.5 Service Pack 3.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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