Microsoft KB Archive/232436

Knowledge Base

MNK Pro: The computer stops responding when you press the volume keys

Article ID: 232436

Article Last Modified on 3/18/2006

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APPLIES TO

• Microsoft Comfort Curve Keyboard 2000
• Microsoft Natural Keyboard Pro
• Microsoft Internet Keyboard Pro

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This article was previously published under Q232436

SYMPTOMS

When you press either of the Volume Hot Keys on the Microsoft Natural Keyboard Pro, your computer may stop responding (hang).

CAUSE

This behavior can occur if either of the following conditions are true:

• You install the Microsoft IntellType Pro software while RealPlayer is running on the computer.
• You are running a version of RealPlayer that is earlier than RealPlayer G2 version 6.

RESOLUTION

To resolve this issue, use the following troubleshooting methods in the order in which they are presented. If the issue continues to occur after you complete each method, proceed to the next method.

Reinstall IntelliType software after you perform a clean boot procedure

You may be able to resolve this issue by removing RealPlayer, performing a clean boot procedure, and then reinstalling the IntelliType Pro software. To do this, follow these steps:

Remove RealPlayer

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. In the list of installed programs, click RealPlayer.
4. Click Add/Remove, and then follow the instructions on the screen to finish removing RealPlayer.

Perform a clean boot procedure

To perform a clean boot procedure, use the appropriate steps for your version of Microsoft Windows.

For Microsoft Windows 98, follow these steps:

1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
2. On the Tools menu, click System Configuration Utility.
3. On the General tab, click Selective Startup, and then click to clear the following check boxes:
   • Process Config.sys File
   • Process Autoexec.bat File
   • Process Winstart.bat File (if available)
   • Process Win.ini File
   • Load Startup Group Items
4. Click OK. When you are prompted to restart the computer, click Yes.

Note To restore your original configuration, click Normal Startup on the General tab in the System Configuration Utility tool.

For more information about how to perform a clean boot procedure in Windows 98, click the following article number to view the article in the Microsoft Knowledge Base:

192926 How to perform clean-boot troubleshooting for Windows 98

For Microsoft Windows 95, follow these steps:

1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only on the Startup menu.
2. At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete. This prevents any programs from being loaded automatically when Windows starts.
3. Quit all running programs except Explorer and Systray. To do this, follow these steps:
   1. Press CTRL+ALT+DELETE to open the Close Program dialog box.
   2. Click the program you want to quit, and then click End Task.
      
      Note If you receive a message that states that the program is busy or not responding, click End Task again.
   3. Repeat steps 1 and 2 to quit all programs except Explorer and Systray.
4. Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.

For more information about how to clean boot Windows 95, click the following article number to view the article in the Microsoft Knowledge Base:

177604 Multimedia: Troubleshooting using clean boot of Windows 95

Reinstall the software

Reinstall the IntelliType Pro software.

Install the latest version of RealPlayer

Download and install the latest version of RealPlayer. To do this, visit the following RealPlayer Web site:

http://www.realplayer.com/

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 1.00 mnkpro keyboard hotkey shortcut freeze crash lockup

Keywords: kbhardware kbenv kbprb KB232436

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