Article ID: 230766
Article Last Modified on 1/24/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 98 Second Edition
This article was previously published under Q230766
SYMPTOMS
DirectShow programs may not provide playback when they are used with analog overlay DVD hardware supported by Windows Driver Model (WDM) drivers.
This problem is known to occur in conjunction with the Creative PC-DVD Encore Dxr2 DVD-ROM system.
The problem affects DVDPlay, Microsoft Encarta 99, anything using Microsoft Internet Explorer 5 and Microsoft Windows Media Player 6.1 for DVD playback, any DVD video player program using DirectShow, and any DVD-ROM or DVD video title using DirectShow.
CAUSE
The implementation of DirectShow provided with the products listed above cannot provide WDM drivers with chroma key information during calibration. As a result, WDM drivers cannot show video.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------
04/30/99 3:56pm 4.10.0.2223 8,704 Ksolay.ax
04/30/99 3:48pm 4.10.0.2223 126,976 Ksproxy.ax
04/30/99 4:15pm 4.10.0.2223 39,808 Stream.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Unlike digital solutions, analog overlay technology does not require a compatible feature connector on the video adapter. Analog overlay places decoded MPEG-2 images on top of a key color in the video adapter output, and sends the composite to the monitor. The video image can bleed into windows that inadvertently use this key color.
NOTE: Microsoft recommends you obtain and install the latest drivers for your Creative Labs DVD device from the following Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes
Keywords: kbhotfixserver kbqfe kbdisplay kbenv kbhardware kbprb KB230766
