Article ID: 224809
Article Last Modified on 1/24/2005
APPLIES TO
- Microsoft Expedia Streets & Trips 2000
This article was previously published under Q224809
SYMPTOMS
When you install Microsoft Expedia Streets and Trips 2000, you may receive the following error message when you restart your computer:
CAUSE
This behavior can occur if any of the following conditions are true:
- Your computer is configured to automatically delete files in the Temp folder when you restart your computer.
- An anti-virus or system monitoring program was running when you installed the program.
RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented.
Prevent Files in the Temp Folder from Being Deleted
To prevent files in the Temp folder from being deleted when you restart the computer, use the appropriate method for your version of Microsoft Windows.
Microsoft Windows 98
- Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
- On the Tools menu, click System Configuration Utility.
- On the Autoexec.bat tab, click to clear the check box for any line that starts with "deltree."
- On the Autoexec.bat tab, click to clear the check box for any line that starts with "for" or "call."
- Click OK.
- Reinstall Expedia Streets and Trips 2000, and then restart the computer.
Microsoft Windows 95
- Click Start, and then click Run.
- In the Open box, type sysedit, and then click OK.
- In the Autoexec.bat window, type rem, and then press the SPACEBAR at the beginning of any line that starts with "deltree."
- In the Autoexec.bat window, type rem, and then press the SPACEBAR at the beginning of any line that starts with "for" or "call."
- On the File menu, click Exit. When you are prompted to save the changes, click Yes.
- Reinstall Expedia Streets and Trips 2000, and then restart the computer.
If the issue continues to occur, continue to the next method.
Remove Expedia Streets and Trips 2000
To remove Expedia Streets and Trips 2000, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- Click Microsoft Expedia Streets and Trips 2000, and then click Add/Remove.
- Follow the instructions on the screen to remove the program. When you are prompted to restart the computer, click No.
- Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click Yes.
- At the command prompt, type the following line, and then press ENTER
where
cd\
windows\tempwindowsis the folder in which Windows is installed. - At the command prompt, type del *.tmp, and then press ENTER. If you are prompted to delete the files, press Y (Yes) or A (Yes To All).
- At the command prompt, type the following line (including the quotation marks), and then press ENTER:
cd\Program Files\Common Files\Microsoft Shared
- At the command prompt, type the following line, and then press ENTER:
If you are prompted to delete the files, press Y (Yes) or A (Yes To All).
deltree pushpins
- At the command prompt, type the following line, and then press ENTER:
cd\windows\system
- At the command prompt, type the following lines, pressing ENTER after you type each line:
ren msvcrt.dll msvcrt.old
ren mfc42.dll mfc42.old
ren msvcp60.dll msvcp60.old - At the command prompt, type exit, and then press ENTER.
- Click Start, and then click Run.
- In the Open box, type the following line (including the quotation marks), and then click OK
where
drive:\Program Filesdriveis the letter of the hard disk on which Expedia Streets and Trips 2000 is installed. - Right-click the Microsoft Streets And Trips folder, and then click Delete.
Clean Boot Your Computer
To clean boot your computer, use the appropriate steps for your version of Windows.
Windows 98
- Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
- On the Tools menu, click System Configuration Utility.
- On the General tab, click Selective Startup, and then click to clear the following check boxes:
- Process Config.sys File
- Process Autoexec.bat File
- Process Winstart.bat File (if available)
- Process Win.ini File
- Load Startup Group Items
- Click OK. When you are prompted to restart the computer, do so.
NOTE: To restore your original Startup options, click Normal Startup on the General tab in the System Configuration Utility tool.
For additional information about how to clean boot Windows 98, please see the following article in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
Windows 95
- Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu.
- At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete. This prevents any programs from being loaded automatically when Windows starts.
- Quit all running programs except Explorer and Systray. To do this, follow these steps:
- Press CTRL+ALT+DELETE.
- Click the program you want to quit, and then click End Task.
- If you receive a message that the program is busy or not responding, click End Task again.
- Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.
For additional information about how to clean boot Windows 95, please see the following article in the Microsoft Knowledge Base:
177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95
Reinstall Expedia Streets and Trips 2000
To reinstall Expedia Streets and Trips 2000, follow these steps:
- Insert the Expedia Streets and Trips 2000 CD-ROM into your CD-ROM drive, and then reinstall the program.
- When the installation process is complete, click OK. If you are prompted to restart Windows, do so.
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Keywords: kberrmsg kbenv kbsetup kbprb kbimu KB224809
