Article ID: 221238
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
- Microsoft Outlook 97 Service Pack 1, when used with:
- Microsoft Windows NT 4.0
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 95
- Microsoft Windows NT 4.0
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 95
- Microsoft Windows NT 4.0
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 95
- Microsoft Outlook 97 Standard Edition, when used with:
- Microsoft Windows NT 4.0
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 95
- Microsoft Outlook 98 Standard Edition, when used with:
- Microsoft Windows NT 4.0
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 95
This article was previously published under Q221238
SYMPTOMS
When you are synchronizing the Off-line Store (OST) in Outlook, the synchronization will fail with an error code in the synchronization log and display the following:
CAUSE
The user does not have Create rights to the public folder that is being synchronized in their favorites folder. If a conflict occurs, the store was using the user's rights to the folder to create the conflict message. Because the user did not have Create rights, the Microsoft Exchange information store will return Access Denied.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: Information Store
| File name | Version |
|---|---|
| Store.exe | 5.5.2571.0 |
WORKAROUND
To work around this problem, set the clients rights to the folder to include create rights. This workaround can be used until the fix for Store.exe can be applied.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.
Keywords: kbbug kbfix kbqfe kbhotfixserver KB221238
