Article ID: 220260
Article Last Modified on 4/21/2003
APPLIES TO
- Microsoft Word 2000 Standard Edition
This article was previously published under Q220260
SYMPTOMS
When you insert a new Word document object into an e-mail message, the following error message may appear:
When you click Details, the following error message appears:
NOTE: This problem only occurs when you use Word as your e-mail editor in Microsoft Outlook.
RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).
To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:
245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
Use one of the following methods to temporarily work around this problem.
Method 1: Close and Return to the E-mail Message
After you insert a Microsoft Word Document object and create your Word document, do not click Exit on the File menu. Instead, click Close & Return to <filename>.
Method 2: Attach Your Word Document to the E-mail Message
Create your document in Word, and then attach the document to your e-mail message.
To attach a Word document to an e-mail message, use the following steps:
- In Word, create, save, and close the document that you want to send with your e-mail message.
- In Microsoft Outlook, on the File menu, point to New, and then click Mail Message.
- Move the insertion point into the message area.
- On the Insert menu, click File.
- Click the Word document you want to send with the e-mail message, and then click Insert.
Your Word document will be attached to your e-mail message and will appear as a Word document icon.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.
Additional query words: ipf gpf email
Keywords: kbbug kbnofix kbfaq KB220260