Microsoft KB Archive/212976

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OL2000: (IMO) Error in Symantec Fax Starter Edition Attempting to Send Fax For First Time Using Windows NT

Article ID: 212976

Article Last Modified on 10/9/2003


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q212976

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express


If you attempt to send a fax message from Outlook running on Microsoft Windows NT Workstation, you may receive the following series of error messages:

Microsoft Outlook can't use Symantec Fax Starter Edition for sending or receiving faxes. This feature is not currently installed. Would you like to install it now.

When you click Yes, the Windows Installer starts and then you receive the following error message:

Microsoft Outlook can't use Symantec Fax Starter Edition for sending or receiving faxes. Microsoft Outlook cannot install the necessary files due to Windows installer error 1603. ERROR_INSTALL_FAILURE.

When you click OK you receive the following error message:

Winfax installation failed. The fax feature is not available.

When you click OK you are returned to Outlook without the fax being sent.


You are attempting to install on demand the Symantec Fax Starter Edition and you are not logged on to Windows NT as an administrator, so this behavior by design.


Quit Outlook and restart Windows NT. Log on to Windows NT with an account that belongs to the workstation's administrator group and then attempt to fax in Outlook. With administrator permissions you will be allowed to install Symantec Fax Starter Edition the first time you attempt to fax.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


Outlook Setup allows you to designate some items to be installed upon first use. When you first attempt to fax, and Symantec Fax Starter Edition has been set up to install upon first use, Outlook attempts to install the fax service. Since you are using Windows NT you need administrator permissions to install software.

Additional query words: OL2K

Keywords: kbbug kbfaq KB212976