Article ID: 205327
Article Last Modified on 9/29/2003
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q205327
SYMPTOMS
You customize a mail message or post form, but when another person receives or opens the form, the form is not in the same format as when it was designed.
NOTE: All of the concepts in this article also apply to post forms, but this article will refer only to message forms for simplicity.
CAUSE
Outlook mail message forms have two sets of form pages that can be customized. These are known as Compose pages and Read pages. Changes made to a Compose page, which is available by default when opening the form for customization, are viewable only when the sender opens the form to compose the message. Changes to the Compose page are not viewable by the recipient who opens the message to read it.
RESOLUTION
Use either of the following methods to resolve the problem:
- Disable the Separate Read Page option for that form page so that the same page is viewed when in Compose or Read mode. To do this when the form is in design mode, on the Form menu, click to clear the Separate Read Layout check box.
-or-
- In addition to changing a Compose page when designing a form, also make corresponding changes to the Read page. For example, if you add a field to the Compose page, add the same field to the Read page of the form. To do this when the form is in design mode, on the Forms Design toolbar click Edit Read Page. The Read page is now available for editing. Any changes made on this page are viewable by the recipient.
MORE INFORMATION
The default pages of the mail message have separate Compose and Read pages enabled. This is not enabled by default on the other form pages. If you wish to have a separate Compose and Read page for pages other than the first, you must click on the page tab, click the Form menu, and then click Separate Read Layout.
REFERENCES
For additional information about available resources and answers to commonly asked questions about Microsoft Outlook 2000 solutions, please see the following article in the Microsoft Knowledge Base:
146636 OL2000: Questions About Custom Forms and Outlook Solutions
Additional query words: OutSol OutSol2000 OL2K
Keywords: kbprogramming kbprb KB205327
