Article ID: 197492
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q197492
SYMPTOMS
During normal operation, the Microsoft Exchange information store may quit unexpectedly and display an access violation error message. If the correct Windows NT and Exchange Server symbols are installed, the resulting Dr. Watson log may have a stack dump similar to the following:
FramePtr RetAddr Param1 Param2 Param3 Function Name
03e1fc1c 005f5279 00001048 00000000 0000000e STORE!FreeLinkedFn+0x26
03e1fcd4 005f30a7 0c9cdc30 00000009 03e1fd78
STORE!EcRulentryFromRulesData+0x919
03e1fd90 005f383f 03e1ff08 03e1ff28 0012f3cc STORE!EcRulesSync+0x147
03e1ff48 005bd845 00000001 00000000 00000000 STORE!FRulesSync+0x3cf
03e1ffb8 77f04f3e 00000000 00000219 0012f3cc STORE!EcProcessTask+0x2b5
03e1ffec 00000000 00000000 00000000 00000000
KERNEL32!BaseThreadStart+0x51
CAUSE
When processing the actions of a particular rule set on a public folder, the information store encountered an error. A problem in the code to handle this error condition resulted in memory being freed twice for a particular pointer. This double free caused the access violation and the STORE process to quit.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: Information Store
File Name Version
---------------------
Gapi32.dll 5.5.2511
Mdbmsg.dll 5.5.2511
Store.exe 5.5.2511
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Serverversion 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.
Additional query words: crash hang GPF general protection fault
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB197492
