Article ID: 196849
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
- Microsoft Mail for PC Networks 3.5
This article was previously published under Q196849
SYMPTOMS
Under certain circumstances, when you send messages containing multiple attachments using the Exchange Server 5.5 Service Pack 1 Internet Mail Service, the messages may not arrive correctly formatted for an Microsoft Mail for PC Networks recipient. This can occur when the e-mail is received by the Microsoft Mail (PC) postoffice by means of third-party gateways that lack the ability to handle Content-Location data correctly (RFC 2110).
When viewing the message, using the Exchange, Microsoft Mail (PC), or Outlook client, the attachments are displayed as raw MIME in the body text, and cannot be launched or accessed.
A message containing a single attachment arrives correctly formatted.
CAUSE
The problem is attributable to new functionality, added to Exchange Server 5.5 Service Pack 1, to support Content-Location in the message body. Content-Location is a proposed SMTP standard defined in RFC 2110.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: Information Store
File Name Version
-----------------------
Gapi32.dll 5.5.2444.0
Mdbmsg.dll 5.5.2444.0
Store.exe 5.5.2444.0
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB196849
