Article ID: 195328
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
This article was previously published under Q195328
SYMPTOMS
When you open a mail merge main document, the file is no longer a mail merge main document.
This problem occurs when the following are true:
- Your mail merge main document is attached to a Microsoft Access data source.
-and-
- You save your mail merge main document in Rich Text Format (*.rtf). (Note that in Microsoft Word 97 [non SR-1 release], saving a file in the Word 6.0/95 format saves the file in Rich Text Format).
NOTE: This problem occurs when you attach your data source by either DDE or ODBC.
WORKAROUND
Reset your document as a mail merge main document by clicking Mail Merge on the Tools Menu. Reset the type of document (Step #1 - Main Document) and reattach your Microsoft Access data source (Step #2 - Data Source) to your mail merge main document.
NOTE: You may want to save your mail merge main document in Word format to prevent this problem from recurring.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
MORE INFORMATION
For additional information, please see the following articles in the Microsoft Knowledge Base:
Keywords: kbbug kbmerge kbnofix KB195328
