Article ID: 194506
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q194506
SYMPTOMS
User cannot log on to Exchange Server computer and send or receive mail.
CAUSE
There was a deadlock while purging unused indices.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: Information Store
File Name Version
-----------------------
Gapi32.dll 5.5.2404.0
Mdbmsg.dll 5.5.2404.0
Store.exe 5.5.2404.0
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB194506
