Article ID: 193258
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
- Microsoft Exchange Server 5.5 Service Pack 1
This article was previously published under Q193258
SYMPTOMS
If you send a message that contains a bulleted list of double-byte character set (DBCS) text to a computer that is running the U.S. version of Microsoft Exchange Server, and then the message is replied to, some of the DBCS text may not be displayed correctly when you view the reply in an e- mail client. Note that this problem only occurs when the reply is received using Post Office Protocol version 3 (POP3).
CAUSE
This problem occurs when the DBCS text is not converted properly when the information store converts the message from Rich Text Format (RTF) to Hypertext Markup Language (HTML).
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: Information Store
File Name Version
-----------------------
Mdbmsg.dll 5.5.2397.0
Store.exe 5.5.2397.0
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2.
Additional query words: rtf/html
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB193258
