Article ID: 192583
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
- Microsoft Exchange Server 5.5 Service Pack 1
This article was previously published under Q192583
SYMPTOMS
When the Internet Mail Service receives an inbound Internet message from a custom recipient whose alias is ambiguous, the Internet Mail Service fails to deliver the message. This can occur when the inbound Internet Mail Service server has the following registry value enabled:
HKLM/System/CurrentControlSet/Services/MSExchangeIMC/Parameters/ResolveP2
The message is then archived on the Internet Mail Service server. The following event logs are generated:
NOTE: The file name will be different in each scenario and for each message.
Event: 12004
Source: MSExchangeIS
Description: Error 80004005-F0000000 occurred while processing message
<>. The archive filename is '3SW32JRP'.
Event: 4117
Source: MSExchangeIMC
Description: An error was returned from the messaging software the
Internet Mail Service uses to process messages on the Microsoft
Exchange Server. As a result, the message in spool file 3SW32JRP failed
to be delivered. The message has been moved to the IMCDATA\IN\ARCHIVE
directory.
CAUSE
When two sites have an identical custom recipient, directory replication between the sites creates duplicate entries in the global address list. For example, if someone@microsoft.com exists in site X and someone@microsoft.com exists in site Y, upon site replication between the sites, the global address list will have two identical entries, resulting in ambiguous names.
When the Internet Mail Service submits the message to the Microsoft information store, and the ResolveP2 registry key is enabled, a directory lookup on the sender is submitted to the directory service. The directory service finds duplicate entries, and this creates an ambiguous condition because there is more than one address that meets the criteria. This error then is mapped as E_FAIL, resulting in the above error logs, and message is archived in the archive directory.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: Information Store
File Name Version
-----------------------
Gapi32.dll 5.5.2398.0
Store.exe 5.5.2398.0
Mdbmsg.dll 5.5.2398.0
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB192583
