Article ID: 192542
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q192542
SYMPTOMS
During normal operation while processing a voice mail attachment, the Microsoft Exchange Notes Connector may terminate unexpectedly with an access violation. If the correct Windows NT and Microsoft Exchange debug symbols are installed, the resulting Dr. Watson log may have a stack dump similar to the following:
FramePtr RetAddr Param1 Param2 Param3 Function Name
0012ee0c 003109d1 00000010 01251a40 0012ee30
LSMEXIF!formatAttachIcon+0xd3
0012f158 0030fbad 00000004 017a3e78 0012f1c0
LSMEXIF!getIconInfo+0xa1({...})
0012f6ec 002e750f 017a3c34 00000000 0012f758
LSMEXIF!MEXEGetIPMAttachBinFile+0x1ed
0012f988 004044b1 00000000 0012fa2c 0012fab8
LSMEXHC!MEXHCMessage::getAttachment+0x1ef({...}, {...}, {...}, {...})
0012fef8 004031da 01177438 01178698 00000000
LSMEXNTS!MEX2NTSAttachXFM+0x131
0012ff34 0024727d 00000000 00406859 00d26cb0
LSMEXNTS!recvFromExchange+0x3ea
0012ff50 00401c50 00d28170 00000000 932e2053
LSCPS!EventManager::process+0x11d
0012ff6c 004013dc 00404ddf 00000004 00d20c60
LSMEXNTS!runApp+0x380(...)
0012ff70 00404ddf 00000004 00d20c60 00d20350 LSMEXNTS!main+0x1c
00406859 00000000 00000000 00000000 00000000
LSMEXNTS!mainCRTStartup+0xff(...)
CAUSE
The Octel Unified Messenger product sends voice mail messages as attached wave files via Microsoft Exchange. The attachments of these messages do not contain all expected information. When a Octel voice message was sent through the Notes Connector, the Notes Connector did not handle the case where the attachment information was not present and referenced a NULL pointer, resulting in the access violation.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: NOTESMC
File Name Version
------------------------
Lsmexif.dll 5.5.2361.0
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.
The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: Lucent VM
Keywords: kbbug kbfix kbqfe KB192542
