Article ID: 192493
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q192493
SYMPTOMS
If Exchange Server is installed in a cluster environment, during failover the following event is entered in the system log:
Event: 1024
Source: ClusSvc
Type: Error
Category: (64)
Description: The registry checkpoint for cluster resource Microsoft
Exchange Event Service could not be restored to registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeES. The
resource may not function correctly. Make sure that no other processes
have open handles to registry keys in this registry subtree.
CAUSE
During the installation of Exchange Server, Setup fails to add the proper security permissions to the MSExchangeES registry key. All other Exchange services have the service account added to the security permissions, with the exception of the event service. This becomes a problem when Exchange is installed in a cluster configuration. The service account needs access to this key to replicate registry changes to the other node. If the service account cannot get access, it reports errors during failover.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: SRVR_SETUP
File Name Version
------------------------
Srvrmax.exe 5.5.1960.8
Srvrmin.exe 5.5.1960.8
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.
Additional query words: MCIS EX
Keywords: kbbug kbfix kbqfe KB192493
