Article ID: 190556
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q190556
SYMPTOMS
An incoming Internet Mail message causes the information store to crash.
CAUSE
Messages sent over the Internet are encoded at the sending end and decoded at the receiving end. If Base64 encoding is used and for some reason is corrupted or improperly encoded, the decoding logic in the information store causes an access violation, resulting in an information store crash.
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server versions 5.0 and 5.5.
Keywords: kbbug kbfix kbqfe KB190556
