PSS ID Number: 189591
Article Last Modified on 5/8/2002
The information in this article applies to:
- Microsoft Windows 98
This article was previously published under Q189591
SYMPTOMS
If you connect a Universal Serial Bus (USB) device to a Windows 98-based computer while the computer is in Standby mode, the computer does not resume from Standby mode to process the USB device connection and immediately recognize the new USB device. The computer remains in Standby mode, and may not recognize the USB device once resumed.
If you disconnect then reconnect the USB device after the computer has resumed, the USB device will be correctly recognized.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
---------------------------------------------------------------
7/6/98 8:18pm 4.10.2018 21,904 Openhci.sys Windows 98
7/6/98 8:18pm 4.10.2018 17,568 Usbd.sys Windows 98
7/6/98 8:18pm 4.10.2018 27,136 Usbhub.sys Windows 98
STATUS
This problem was corrected in Windows 98 Second Edition.
MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes
Additional query words: w98standby
Keywords: kbenv kbHardware kbprb KB189591
Technology: kbWin98 kbWin98search
