Article ID: 188600
Article Last Modified on 5/10/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
This article was previously published under Q188600
SYMPTOMS
When you use Internet Connection Wizard to sign up and configure your computer for a new Internet account, your computer may be unable to connect to the Microsoft Internet Referral Server, and you may receive the following error message:
CAUSE
This problem can occur if the Internet Connection Wizard does not correctly configure the Dial-Up Networking connection to the Microsoft Internet Referral Service. This can occur if both of the following conditions exist:
- The area code that Internet Connection Wizard is trying to call to connect to the Microsoft Internet Referral Server is different from your area code.
- The referral server uses the X.25 network protocol, instead of Transport Control Protocol/Internet Protocol (TCP/IP).
RESOLUTION
To work around this problem, manually select the correct X.25 script file for the Microsoft Internet Referral Service Dial-Up Networking connection using the following steps:
- Run Internet Connection Wizard, and follow the instructions on the screen until you receive the following message:
NOTE: Do not click Cancel or quit the Internet Connection Wizard because this action deletes the Dial-Up Networking connection you are trying to configure.
- Click Start, point to Programs, click Accessories, click Communications, and then click Dial-Up Networking.
- Right-click the Microsoft Internet Referral Service connection, and then click Properties.
- On the Scripting tab, click Browse.
- Navigate to the Windows folder, click the Icw25<x>.scp file (where <x> is the letter a, b, or c).
NOTE: If there is more than one Icw25<x>.scp file, quit Internet Connection Wizard, rename any Icw25<x>.scp files in the Windows folder, and then repeat steps 1-5. For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the Renaming files topic. - Click Open, click OK, close the Dial-Up Networking folder, and then follow the instructions on the screen to finish Internet Connection Wizard.
STATUS
Microsoft has confirmed this to be a problem in Internet Connection Wizard.
MORE INFORMATION
This issue does not occur with countries/regions that use TCP/IP. The following countries/regions use the X.25 network protocol:
Austria Guam Lithuania Singapore Belarus Hong Kong Luxembourg South Africa Belgium Hungary Malaysia Spain Brazil Indonesia Mexico Sweden Bulgaria Ireland Netherlands Switzerland Chile Israel New Zealand Taiwan Colombia Italy Norway Ukraine Denmark Kazakhstan Peru Uzbekistan Estonia Korea (South) Philippines Venezuela Finland Kuwait Portugal Greece Latvia Russia
Internet Connection Wizard uses the Phone.icw file to determine which X.25 script file to use for a particular area code.
REFERENCES
For additional information about how to troubleshoot Internet Connection Wizard, click the article number below to view the article in the Microsoft Knowledge Base:
169073 Unable to Connect to Internet Referral Service
Additional query words: 98 dun
Keywords: kberrmsg kbprb KB188600