Article ID: 187476
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Standard Edition
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q187476
SYMPTOMS
You can create a custom client extension to receive and act upon command messages from Microsoft Outlook 97. If you right-click a message to bring up the context-sensitive menu and then click Print, the Print command is not routed to the extension. Outlook behaves the same if you click the Print button on the standard toolbar.
NOTE: This does not apply to native Outlook extensions or forms, only to custom applications extending the IExchExtCommands interface. (More information can be found on this in the Platform SDK).
RESOLUTION
This problem is fixed by applying Microsoft Office 97, Service Release 2 (SR-2) to Outlook 97. For more information on obtaining SR-2, please see the following article in the Microsoft Knowledge Base:
192874 OFF97: An Overview of Microsoft Office 97 SR-2
The English version of this fix should have the following file attributes or later:
File Name Version
--------------------
Outllib.dll 96.00.00.5017 (SR2)
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97. This problem is fixed by applying Microsoft Office 97, Service Release 2.
Keywords: kbbug kbfix kbqfe KB187476
