Windows: Contents of Bookshelf 98 Readme

Article ID: Q187286

The information in this article applies to:

Microsoft Bookshelf 98 for Windows
Microsoft Word 97 for Windows

SUMMARY

The Bookshelf 98 Readme file is a text file that contains supplemental information about installing and using Microsoft Bookshelf 98 for Windows. The More Information section of this article contains the complete text of the Readme file, which is located in the root folder on your Microsoft Bookshelf 98 CD-ROM.

MORE INFORMATION

MICROSOFT BOOKSHELF 98 README

Thank you for purchasing Microsoft(r) Bookshelf(r) 98. This README file contains information that was not included in online Help for Bookshelf. These notes, instructions, and tips will help you get the most out of Bookshelf and your system.

To read this file on screen, use the Page Down and Page Up keys. You can also print the file by opening it in any Microsoft(r) Windows(r) word processing program and choosing the Print command from the File menu.

Bookshelf 98 Display
Font Display Problems
Notes on Quick ZIP Code
Notes on Microsoft(r) Internet Explorer 3.02r - Customized Version
Notes on Apple QuickTime(tm) for Windows(r) 2.1.2
Notes on Copying Images from Bookshelf into other Applications
Notes on Using the Internet Directory in Microsoft Bookshelf
Running Bookshelf on Microsoft Windows NT 4.0
Running with Microsoft Office Applications
Notes on Servers

Troubleshooting

    - Audio Problems
    - CD-ROM Problems
    - Printing Problems
    - Video Display Problems

WHERE TO FIND HELP

For detailed information on using Bookshelf, please see the online Help in the program itself, or check the following Web sites:

The Bookshelf Technical Support Page, which lists available support options (such as: Troubleshooting Wizards, Knowledge Base, FAQs):
```
      http://support.microsoft.com/support/Bookshelf/
```
Microsoft's Home Page:
```
      http://www.microsoft.com
```

IMPROVING THE SPEED OF YOUR COMPUTER

Microsoft Bookshelf uses the random access memory (RAM) of your computer to display pictures and play sounds, animations, and videos. If Bookshelf runs slowly or you see out-of-memory messages, Bookshelf may not have enough memory. The following suggestions may make Bookshelf run faster.

Enable your computer's virtual memory.
Close all unnecessary applications.
Defragment ("clean up") or optimize your hard disk by running a defragmentation program such as Disk Defragmenter, which is included with Windows 95.
Ensure that your CD-ROM drive is MPC Level 2. Check the documentation that came with your CD-ROM drive.

Add more RAM to your computer. To run Bookshelf you need at least:

    - 8 megabytes for Windows 95

    - 12 megabytes for NT 4.0

      (Sometimes these values are listed as 8,192 or 12,288 kilobytes, KB,
      or K.)

Optimize the performance of Windows. For complete details, consult your Windows manual.

If you are using Windows 95, make sure it is optimized for your CD-ROM drive. Windows 95 provides settings for CD caching and for accessing various CD-ROM drive speeds via the System Control Panel.

To review and modify the settings for your Windows 95 CD-ROM drive:

    1. Right-click the My Computer icon on your desktop.

    2. Click Properties.

    3. Click the Performance tab.

    4. Click the File System button.

    5. Click the CD-ROM tab. In this box, make sure that the Supplemental
       Cache size is set to Large. Also, verify that the Optimize Access
       Pattern is correctly set for the type of CD-ROM drive that is
       installed on your system. (No single-speed CD-ROMs should be used
       double-speed, Quad Speed, etc.)

CORRUPTED FILES IN BOOKSHELF AFTER INSTALLATION

If you detect that there is a corrupted file in Bookshelf, uninstall Bookshelf and then reinstall.

To uninstall Bookshelf:

1. Click the Start button, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. In the dialog box that appears, click Microsoft Bookshelf 98 in the

   program list.

4. Click Add/Remove.

To reinstall Bookshelf:

1. Turn on your computer and CD-ROM drive.

2. Insert the Bookshelf 98 disc into the CD-ROM drive.

3. Follow the setup instructions that appear on your screen.

HARDWARE SPECIFIC NOTES

Creative Labs Sound Blaster 16/16ASP

Compressed audio clips may fail to play if you are using a Sound Blaster 16 or Sound Blaster 16 ASP sound card. For example, you may not be able to play any sounds in the Dictionary, but animations in the Encyclopedia may play correctly. This problem occurs because some computers are unable to use the 16-bit DMA (Direct Memory Access) channel on the Sound Blaster cards.

To reconfigure the resource settings for your Sound Blaster card (Windows 95):
```
    1. Click the Start button, point to Settings, and then click Control
       Panel.
```
```
    2. Double-click System, and then click the Device Manager tab.
```
```
    3. Double-click Sound, Video and Game Controllers.
```
```
    4. Double-click your sound card.
```
```
    5. On the Resources tab, make sure the Use Automatic Settings check box
       is not selected (the check box should be clear).
```
```
    6. From the "Setting based on" drop down list select Basic
       Configuration 7.
```
```
    7. Click OK or Cancel, and restart the computer when prompted.
```
If the problem persists, a Basic Configuration setting of 1 or 5 may also work. Make sure when changing the configuration that you check the "Conflicting device list" at the bottom of the resource tab to see if the selected configuration causes a conflict.

If a Basic Configuration does not have an HDMA resource and does cause a conflict, select a Basic Configuration that does not have an HDMA and manually change any conflicting resource.

To change the conflicting resource:
```
    1. Identify the conflict in the Conflicting device list.
```
```
    2. Select the conflicting resource in the resource list.
```
```
    3. Click the Change Setting button.
```
```
    4. Select a non-conflicting resource.
```

Media Vision Pro Audio Spectrum

Audio clips may sound "scratchy" (that is, distorted) when played from the Media Vision Pro Audio Spectrum. To correct this problem, change the Media Vision driver DMA setting to 7.

To change the Media Vision driver DMA setting (Windows 95):

    1. On the Start menu, point to Settings, and then click Control Panel.

    2. In the Control Panel window, double-click the System icon.

    3. Click the Device Manager tab, and then double-click Sound, Video And
       Game Controllers.

    4. Double-click Media Vision Pro Audio Waveform Driver, and then click
       the Resources tab.

    5. Click the Use Automatic Settings check box to clear it.

    6. In the Resource Settings list, click Direct Memory Access, and then
       click the Change Setting button.

    7. In the Values box, change the value until the Conflict Information
       box indicates that there are no possible conflicts with other
       devices. If no conflicts exist, click OK twice.

    8. Restart Windows.

The Pro Audio Spectrum driver products included here are manufactured by Media Vision, Inc., a vendor independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding these products' performance or reliability. For more information, call Media Vision, Inc. Technical Support at 1-800-638-2807 or (510) 770-9905. On CompuServe, Media Vision can be reached by typing GO MEDIAVISION at any prompt.

COMPAQ QVision 2000 Video Cards and Windows 95

The appearance of Bookshelf when running behind another application, such as Word for Windows, can be distorted and/or completely black when running in 256-color mode. This can occur with the QVision drivers that ship with Windows 95, as well as with a newer version of the drivers, QVision v.1.11.7M. To resolve the situation, try one of the following:

- If your video card memory configuration supports greater than 256
```
     colors, use the higher color options to eliminate the problem.
```
```
      -or-
```
- In the COMPAQ.INI file add the following line to the [CpqDrv] section:
```
        DIBEngineOnly=On

     This allows the Windows 95 DIB Engine to handle the video functions.
```

BOOKSHELF 98 DISPLAY

Requirements Microsoft Bookshelf requires a minimum of a 256-color display to run. If your computer's display is less than 256 colors, you need to install a 256-color driver, or obtain one from your video card's manufacturer.
Display Problems

In some situations, Bookshelf 98 may encounter video display problems when using high resolution video drivers from various video card manufacturers. The problems include:
```
    - Images and illustrations appearing grainy or having "glitches."
    - Videos displaying garbled images or causing General Protection
      Faults.
```
Most problems can be fixed by obtaining new drivers from your video card manufacturer. Contact the manufacturer of your video card to determine if there are newer versions available. You can locate their phone number within the manuals that came with your video card or personal computer.

In other cases, Bookshelf 98 may look bad on 256-color displays when other applications that also use 256 colors are placed over the Bookshelf window. Some things you can do to alleviate this include:
```
    - Run your display at a color depth greater than 256 colors. See your
      video card owners manual for directions on how to do this.
```
```
    - Don't use gradient fills.
```
```
    - Maximize the application window.
```
```
    - Make sure you are using the latest video drivers for your display.
```

FONT DISPLAY PROBLEMS

Bookshelf 98 installs the following TrueType fonts:

Bookshelf Symbol 1 (TrueType)
Bookshelf Symbol 2 (TrueType)
Bookshelf Symbol 3 (TrueType)

If any of the above fonts are missing (for example: inappropriate letters or strange symbols are displayed in place of expected characters), run the Bookshelf Setup program and choose Remove All. Then re-run the Bookshelf Setup program to reinstall Bookshelf.

Bookshelf 98 does not install, but uses, the following TrueType fonts that are installed by Windows 95:

Arial (TrueType)
Arial Bold (TrueType)
Arial Bold Italic (TrueType)
Arial Italic (TrueType)
Symbol (TrueType)

If any of the above fonts are missing (for example: inappropriate letters or strange symbols are displayed in place of expected characters), you may choose to perform one of the following:

Restore the files using Windows 95 Setup.

To fix or repair damaged files:

    1. Run Setup from your Windows 95 CD-ROM.

    2. Follow the instructions on the screen, and when you are presented
       with the following option, choose it:

         Restore Windows files that are changed or corrupted

       -Or, for Advanced Users-

Manually extract the files from the Windows 95 CD-ROM

Bookshelf utilizes, but does not install, the following files for displaying fonts: arial.ttf, arialbd.ttf, arialbi.ttf, ariali.ttf, and symbol.ttf. If these files are missing or damaged, the fonts may not display correctly on the screen.

IMPORTANT: Before using the following procedure, make sure that you have your Windows 95 CD-ROM disc ready. Otherwise Windows may not function correctly, and you may be forced to reinstall Windows.

To add or replace missing or damaged .ttf files:

    1. Remove the font and supporting files from your fonts list by
       following the steps listed below.

        a. Restart Windows.

        b. Click Start, and then click Run.

        c. Type "fonts" (without the quotes), and then click OK.

        d. Click the View menu, and then click Details.

        e. Locate the filename and extension (e.g., ARIAL.TTF) in the
           Filename column.

        f. Click the corresponding name in the Font Name column.

        g. Click the File Menu, and then click Delete.

        h. Confirm that you would like to delete the file.

    2. Insert your Windows 95 CD-ROM in your CD-ROM Drive.

    3. Click Start, point to Programs, and then click the MS-DOS Prompt.

    4. Type "extract d:\win95\win95_04.cab arial.ttf /l c:\windows"
       (without the quotes; where d is the letter of your CD-ROM drive),
       and then press Enter. You should see confirmation that the file was
       extracted.

       Note: Some files, such as symbol.ttf, may be located in one of the
       following cab files: win95_05.cab or win95_07.cab.

       If the command in step 4 above does not work for a particular .ttf
       file, try substituting these .cab filenames instead and type the
       command again.

       Or type the command as follows:

         extract /a d:\win95\win95_02.cab symbol.ttf /l c:\windows

       The /a switch will cause the extract program to look in every .cab
       file, starting with win95_02.cab and continuing to the last cab
       file.

    5. Once the file has been extracted, open the Fonts folder again, click
       the File menu, and then click "Install New Font..."

    6. Locate the file (e.g.,ARIAL.TTF) on your hard drive using the browse
       dialog (it should have been placed in the Windows directory) and
       install the font from that location.

    7. Repeat steps 1-6 for each of the remaining fonts listed above.

NOTES ON QUICK ZIP CODE

In some instances Quick ZIP Code may be unable to suggest a ZIP code based on a street address alone. In this case, try using a specific city name (spell it correctly) and/or a state name to narrow down ZIP code information.

NOTES ON MICROSOFT(r) INTERNET EXPLORER (IE) 3.02R - CUSTOMIZED VERSION

A customized version of IE 3.02 is shipped with Bookshelf 98 for those users who do not already have a browser or mail, news and chat clients installed on their computer. This version, IE 3.02r, includes:

Internet Explorer 3.02r
Chat 2.0
Internet Mail and News

The following IE 3.02 (complete install) files are excluded from IE 3.02r:

ActiveMovie
HTML Layout Control
NetMeeting

To install Internet Explorer 3.02r from the Bookshelf compact disc:

1. Insert the Bookshelf 98 disc into your CD-ROM drive.

2. Click Start, and then click Run.

3. Type "d:\iexplore\iexplore.exe" (without the quotes, where d: is your

   CD-ROM drive), and then press Enter.

4. Follow the instructions on the screen.

Note: To make full use of Internet Explorer and gain access to Internet resources (World Wide Web and FTP sites, chat rooms, etc.), you must have an account with an Internet Service Provider.

NOTES ON APPLE QuickTime FOR WINDOWS 2.1.2

Apple QuickTime(tm) for Windows is a shared and separate application that may be used by applications other than Bookshelf. It is installed and uninstalled by Apple QuickTime for Windows only, and, therefore, will not cause any corruption to the Bookshelf application if it is uninstalled. However, if you uninstall it, you will need to reinstall it in order to display 360-degree views.

Installing Apple QuickTime

QuickTime is not installed until you select a 360-degree view in Bookshelf for the first time, and Bookshelf detects that QuickTime is not already installed on your computer. At this time, a dialog box opens and you are asked if you wish to install QuickTime.

The QuickTime Reinstall/Uninstall program can be found in the Start Menu in the Programs Folder under QuickTime for Windows.
Uninstalling QuickTime

For Windows 95:

You may uninstall QuickTime in two ways:

Click Start, point to Programs, then point to QuickTime for Windows, and then click the Uninstall QuickTime application.

-or-
```
    1. Click Start, point to Settings, click Control Panel, and then
       double-click Add/Remove Programs.
```
```
       IMPORTANT: Close the main Control Panel window (QuickTime cannot
       uninstall with the main Control Panel window open).
```
```
    2. In Add/Remove Programs,click QuickTime for Windows (32-bit)in the
       program list, and then click the Add/Remove button. Another box will
       appear, listing the QuickTime files.
```
```
    3. Click Delete All.
```
For Windows NT 4.0:

If you do not see QuickTime for Windows in the Start menu or in the Control Panel under Add/Remove Programs, you can uninstall QuickTime by starting Windows Explorer, going to the Windows directory, and double-clicking "QT32inst.exe" (without the quotes).

TROUBLESHOOTING APPLE QUICKTIME

Re-Installing Apple QuickTime after an error

If you experience problems with 360-degree views, you may need to re- install QuickTime due to an incorrect install or corrupted files.

To re-install QuickTime:

1. Close Bookshelf and the Control Panel (if either of these applications

   are open.)

2. In Windows Explorer, open the Windows directory on your hard drive.

3. Double-click "QT32inst.exe" (without the quotes).

4. Answer yes to delete all other copies of QuickTime. You can test

   QuickTime by going back to Bookshelf and clicking any 360-degree view.

If you still have difficulty, test the ability of QuickTime to play 360 degree views independently of Bookshelf by using the QuickTime Movie Player.

To test a 360-degree view file independently of Bookshelf:

1. Click Start, point to Programs, then point to QuickTime for Windows, and

   then click "Movie Player 32-bit".

2. Click the File menu, and then click Open.

3. In the Open dialog, browse to the D:\Books\Mm directory (where D: is the

   directory of your CD-ROM drive).

4. Click a file with an .mov extension (for example: 78d6.mov).

5. If the 360-degree view does not play in QuickTime Movie Player, contact

   Apple for technical support by one of the methods listed below.

The Apple QuickTime(tm) for Windows 2.1.2 application is created by Apple Computer, Inc. and is independent of Microsoft. For more information or product support issues, contact Apple at (800)SOS-APPL or see their Web site at <http://quicktime.apple.com/>.

NOTES ON COPYING IMAGES FROM BOOKSHELF INTO OTHER APPLICATIONS

When copying images from Bookshelf into another application, be aware that in certain cases, the copied images may have a different appearance when pasted (e.g., in color and size). To correct this in many applications(such as Microsoft Word) use the Paste Special (or equivalent)Command on the Edit menu and choose to paste the image as a bitmap.

Another solution is to copy and paste the picture and the text separately. In Bookshelf, right-click the image only and select Copy from the shortcut menu. Switch to the application where you wish to paste the image and select Paste from the Edit menu. Then switch back to Bookshelf and follow the same procedure for copying the text.

NOTES ON USING THE INTERNET DIRECTORY IN BOOKSHELF

Depending on your Internet connection, it may take up to several minutes for your browser to successfully connect with a site that you have launched from the Internet Directory. You should wait to see if the connection is successful before returning to the Internet Directory and attempting to initiate another link. Attempting to connect with multiple Internet sites simultaneously may cause performance problems and is not recommended.

RUNNING BOOKSHELF ON MICROSOFT WINDOWS NT 4.0

The following are known issues related to using Bookshelf with Windows NT. Where possible, solutions or workarounds are provided.

Installation

You must log on as a user with administrative privileges in order to successfully install Bookshelf on Windows NT. This is because Bookshelf installation requires access to areas of the Registry that are available only to those with administrator access privileges.

RUNNING WITH MICROSOFT OFFICE APPLICATIONS (Windows 95 users only)

Worldwide versions of Microsoft Office Bookshelf 98 only offers integration functionality with US versions of Microsoft Office applications. Worldwide versions do not support these features at this time.
Install/Uninstall of Bookshelf During installation, Bookshelf 98 gives the user the option to uninstall older Bookshelf versions. Note that if you choose this option, the QuickShelf toolbar (used by Word and PowerPoint in older versions of Bookshelf) is also uninstalled. The improved version of QuickShelf found in Bookshelf 98 operates from an icon in the system tray, and the toolbar is no longer needed.
Excel

Bookshelf 98 no longer supports the Excel integration functionality and, therefore, if you choose to uninstall an older version of Bookshelf, the following will also be uninstalled:
```
    - the Look Up Reference command on the Excel Tools menu
    - The "Copy To Excel" from Bookshelf function
```

NOTES ON SERVERS

Long filename support is required on fileservers used by diskless workstations.

See the Bookshelf 98 Network Administrator's Guide for more information on using Bookshelf on networks and servers.

TROUBLESHOOTING

This section contains information about troubleshooting the following:

Audio problems
CD-ROM problems
Printing problems
Video display problems

TROUBLESHOOTING AUDIO PROBLEMS

No sound

If sound does not play at all, try the following:

    - Be sure a sound card is installed.

    - Check that a speaker is connected to the jack on your sound card, not
      to the CD-ROM drive.

    - Check the volume to be sure it is set at an audible level.

    - In the Bookshelf program, make sure that the pronunciations and
      interface sound options are turned on. Open Bookshelf, click the
      Tools menu, and then click Options. In the dialog box that appears,
      the Enable Pronunciations and the Enable Interface Sounds options
      should both be checked.

    - If the volume is turned up and you still hear no sounds, something
      may be wrong with your sound card installation. Check to see that the
      sound card drivers and necessary Windows drivers are installed
      correctly and reinstall if necessary.

      To check the installed drivers for Windows 95, click the Start
      button, point to Settings, and then click Control Panel. In the
      Control Panel, double-click the System icon. Click the Device Manager
      tab and select Sound, Video and Game Controller from the list to see
      which sound card driver is installed.

      To check the installed drivers for Windows NT, click the Start
      button, point to Settings, and then click Control Panel. In the
      Control Panel, double-click the Devices icon. In the Devices box,
      look for your sound card driver on the list of installed devices.

    - Make sure audio compression is installed and enabled. Click the Start
      button, and then point to Settings. Click Control Panel, and then
      double-click Add/Remove Programs. Click the Windows Setup tab, select
      Multimedia from the list, and then click Details. Make sure that
      Audio Compression is checked.

    - If the software is installed correctly, the sound card may need to be
      pressed more securely into its slot or have a jumper setting changed.
      Refer to your sound card documentation for more information.

    - If you have both a sound board and special software that bypasses the
      sound board to play sounds through the PC speaker or other sound
      reproduction device, we suggest you remove or disable the special
      software (for example: the PC speaker driver). Bookshelf requires an
      MPC-compatible sound card to be installed and is not meant to run
      with the PC internal speaker or any combination of that speaker and
      special software.

Sound breaks up

If sound plays, but the audio breaks up or skips, the CD-ROM drive may not fully meet the MPC Level 2 specification for the Data Transfer Rate. The MPC 2 specification states that the CD-ROM drive needs to be capable of transferring data at a rate of 300 kilobytes per second while using 60% or less of the CPU. You can continue to use your CD-ROM drive to run Bookshelf, but will experience choppy audio and animation.

To check the Data Transfer Rate and usage of your CD-ROM drive:

    1. Insert the Bookshelf 98 CD into the CD-ROM drive.

    2. Click the Start button, and then click Run.

    3. In the box, type the drive letter for the CD-ROM drive on your
       computer, followed by a colon (:) and \msinfo32.exe (for example:
       D:\msinfo32.exe).

    4. Click OK.

    5. In the MSInfo32 dialog box, click the plus sign next to "CD-ROM",
       and then click the letter of your CD-ROM drive (e.g., D:).

    6. Confirm that the value for Data Transfer Rate is more than 300K, and
       the value for CPU Util @ 300KB/s is less than 60%.

Sounds are cut off Sounds may be cut off because of other sound-producing programs you have running. Your computer can play only one sound at a time; therefore other applications that produce sounds can interrupt the sounds in Bookshelf. Some sound-producing programs can take over the audio capability and prevent other Windows programs from being able to make sounds. If you suspect you have such a program, do not run it at the same time as you run Bookshelf.
MIDI problems

Bookshelf sound media are located in the \books\mm directory of the Bookshelf CD in the form of MIDI (.MID) and Wave (.wav) files. You can test these files individually with the Media Player application included in Windows 95 or NT.

To test a MIDI file with Media Player:
```
    1. Insert the Bookshelf CD into your CD-ROM drive.
```
```
    2. Click Start, point to Programs, then Accessories, then Multimedia,
       and then click Media Player.
```
```
    3. In the Media Player dialog box, click the Device menu, and then
       click MIDI Sequencer.
```
```
    4. When the browse dialog box opens, find the directory that contains
       the MIDI file that you wish to play. Click the file to open it.
```
```
    5. To play the file, click the Play button in the lower left corner of
       the Media Player box.
```
MIDI anthems and musical examples may sound softer than other audio. To increase the sound level, adjust your mixer settings. To do this in Windows 95, click the Start button, point to Programs, and then Accessories. Click Multimedia and then Volume Control. Adjust the MIDI volume level.

TROUBLESHOOTING CD-ROM PROBLEMS

Do not remove the Bookshelf compact disc from your CD-ROM drive while running Bookshelf. If Bookshelf cannot find the data files it needs to run, a message prompts you to correct the problem.

TROUBLESHOOTING PRINTING PROBLEMS

Printers differ in the way they use fonts, graphics, spacing, alignment, and character formats as well as in the way they process particular instructions. The appearance of your printed document can vary greatly from printer to printer. The way your document looks depends on which format you assign and which formats your printer can print. If you encounter problems when printing from Bookshelf, such as no printout, poor print quality, or text being printed erratically, there are several ways to troubleshoot or correct the problem. The following topics provide basic information about solving problems when printing from Microsoft Bookshelf.

NOTE: If the printer displays a message or an error indicator, see your printer manual for information about how to correct the problem.

Printer does not print at all

When a printer will not print at all, the cause is often a simple mechanical problem; that is, the printer may be offline or not connected to the computer. Verify the following:

    - Check that the printer is plugged in and turned on.

    - Check that the correct port is specified for your printer.

    - Make sure that you have the correct cable for your printer and that
      the cable is connected properly.

    - Check your printer setup: Click the Start button, point to Settings,
      and then click Printers.

    - Verify the printer information displayed.

    - Try to print from another Windows application, such as WordPad.

Print quality is poor

If print quality is poor or "garbled," try one or more of the following steps to solve this problem. Try printing after each step before attempting the next one.

    1. Copy the text you wish to print to a word-processing program such as
       Microsoft Word for Windows and print from that program. Printing
       from a word-processing program may, in some cases, produce better
       quality than printing directly from Bookshelf.

    2. Reset the printer; turn it off and on again.

    3. Reinstall the printer driver.

    4. Check the printer setup: Click the Start button, point to Settings,
       and then click Printers.

    5. Verify the printer information displayed.

    6. If you have a serial printer, ensure that the serial com port baud
       rate and printer parameters are set to manufacturer's
       specifications. Decreasing the baud rate may solve the problem.

       To check the serial com port settings in Windows 95:

        a. Click the Start button, point to Settings, and then click
           Control Panel.

        b. In the Control Panel, double-click the System icon and then
           click the Device Manager tab.

        c. Double-click the icon for your serial com port, and then click
           the Port Settings tab.

        d. Verify that the port settings match your printer manufacturer's
           specifications.

Printing tips

The following tips about printer drivers may help you with printing problems:

    - Many printers emulate industry-standard printers such as the Epson
      LQ, IBM Proprinter, or Hewlett-Packard LaserJet series. Consult your
      printer manual to see if your printer supports emulation. If it does,
      install the driver for the printer it emulates in the Control Panel.

    - Your printer dealer or manufacturer may have a Windows printer driver
      for your printer.

    - If you have problems printing, try the Generic/Text Only printer
      driver.

      To install the Generic/Text Only printer driver:

       1. Click the Start button, point to Settings, and then click

Printers. 2. Double-click the Add Printer icon and follow the instructions in the Add Printer Wizard to install the Generic/Text Only printer driver. 3. After the printer driver is installed, right-click the Generic/Text Only printer icon in the Printers Control Panel, and then click Set As Default in the shortcut menu. 4. Print from Bookshelf with this Generic/Text driver.

TROUBLESHOOTING VIDEO DISPLAY PROBLEMS

If you are having display problems, try doing the following:

Quit other programs to ensure you have enough memory.
Switch to a video driver supplied by Windows 95 or Windows NT.
Change to a different display mode. An alternative to using a different driver is to change your video mode to a standard video mode such as 640x480 resolution with 256 colors.
Make sure video compression is installed and enabled. Click the Start button, and then point to Settings. Click Control Panel, and then double-click Add/Remove Programs. Click the Windows Setup tab, select Multimedia from the list, and then click Details. Make sure that Video Compression is checked.
Update your video driver to the latest version. Contact your video card manufacturer to find out the most recent version of the driver for your video card and how to obtain this driver.

NOTE: Most companies post their latest driver on the Internet, which you may access via a World Wide Web browser or FTP application. For details on how to change drivers or switch to a different display mode, see your Windows documentation.

Additional query words: bsh bsh98

Keywords          : kbreadme kbdta word97
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbinfo

Microsoft KB Archive/187286

Contents