Article ID: 186279
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft My Personal Tutor: Alphabet Playhouse 1.0
- Microsoft My Personal Tutor: Mathopolis 1.0
- Microsoft My Personal Tutor: Preschool & Kindergarten 1.0
- Microsoft My Personal Tutor: Reader Railway 1.0
This article was previously published under Q186279
SYMPTOMS
When you click a picture to start a play in one of the programs listed in the applies to section of this article, you may receive the following error message:
CAUSE
This behavior can occur if terminate-and-stay-resident (TSR) programs are running in the background.
RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented. When you complete each method, test the My Personal Tutor software title to check if the issue is resolved. If the issue continues to occur, proceed to the next method.
Disable the "Device=vwavsyn.386" Line in the System.ini File
To disable the "device=vwavsyn.386" line, use the following steps:
- Click Start, and then click Run.
- In the Open box, type system.ini, and then click OK.
- On the Search menu, click Find.
- Type [386enh], and then click Find Next.
When you locate the [386enh] section, scroll down to view the contents of the section and type a semicolon (;) at the beginning of the following line:
device=vwavsyn.386- On the File menu, click Save.
- On the File menu, click Exit.
- Restart the computer.
Disable the "Midi1=wavsynwg.drv" Line in the System.ini File
To disable the "Midi1=wavsynwg.drv" line, use the following steps:
- Click Start, and then click Run.
- In the Open box, type system.ini, and then click OK.
- On the Search menu, click Find.
- Type [drivers], and then click Find Next.
When you locate the [drivers] section, scroll down to view the contents of the section and type a semicolon (;) at the beginning of the following line:
Midi1=wavsynwg.drv- On the File menu, click Save.
- On the File menu, click Exit.
- Restart the computer.
Quit All Unnecessary Programs
Quit all unnecessary programs that are running before you start any of the My Personal Tutor programs. To do so, use the following steps:
- Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Command Prompt Only from the Startup menu.
- Start Windows 95 by typing win and holding down the SHIFT key for the duration of Windows startup. This prevents any programs from loading automatically at startup.
- Press CTRL+ALT+DELETE to open the Close Program dialog box.
- Quit all programs except Explorer and Systray (which are parts of Windows). To quit a program, click the program, and then click End Task.
- Repeat steps 3-4 until you have quit all programs except Explorer and Systray.
- Disable any anti-virus or disk tool programs installed on the computer. For information about how to disable these programs, see the printed or online documentation for the program.
Clean Boot Windows 95
If the issue continues to occur, start Windows 95 without loading any TSR programs or device drivers (this is called a clean boot).
For detailed information about how perform a clean boot of Windows 95, please see the following article in the Microsoft Knowledge Base:
177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: 1.00 pt abchouse mathop wmnvram MPT kids mskids
Keywords: kb3rdparty kbenv kberrmsg kbfaq kbprb KB186279
