Article ID: 185314
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q185314
SYMPTOMS
You can send an e-mail message by choosing "Check for New Mail On" in Microsoft Outlook 97 using the Internet Mail Enhancement Patch (IMEP). However, the sent message may not leave your Outbox, although you are able to connect and download e-mail.
CAUSE
You are using multiple Internet Service accounts and you have chosen to send mail on an account that is not the default outgoing service.
While Outlook with IMEP supports multiple Internet services for e-mail, you can specify only one as the default delivery account.
RESOLUTION
Send e-mail using the default e-mail delivery account.
-or-
Change the account you wish to use as your default e-mail delivery account.
MORE INFORMATION
To send e-mail with the current default e-mail delivery account, follow these steps:
- On the Tools menu, click "Check for new mail on."
- Click to select the account at the bottom of the list. This should be the default account, assuming you restarted Outlook after setting it as the default.
To specify a different account as the default e-mail delivery account, follow these steps:
- On the Tools menu, click Services.
- On the Delivery tab, click to select the service you wish to be the default delivery account.
- Click the arrow to move the selected account to the top of the list and click OK.
- Quit and restart Outlook.
REFERENCES
For more information on this subject, please see the following articles in the Microsoft Knowledge Base:
162343 OL97: How to Troubleshoot Mail Stuck in the Outbox
170207 OL97: Managing Multiple Internet Mail Accounts with IMEP
Additional query words: stuck
Keywords: kbprb KB185314
