Article ID: 183886
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q183886
SYMPTOMS
When logging on to a computer immediately after restarting it, you receive an access violation in Lsass.exe that causes the security subsystem to fail, rendering the computer inoperable until you restart it. The error occurs only if you log on immediately after the CTR+ALT+DEL prompt appears. If you wait a few minutes, the logon attempt will be successful.
CAUSE
A timing issue that prevents Netlogon from reading the cached domain list from the registry causes this error. Netlogon fails to obtain a handle to the registry, and then attempts to use the uninitialized handle to read in a value, causing the access violation.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
Additional query words: hang dr. watson
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB183886
