Article ID: 183615
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q183615
SYMPTOMS
Store.exe suddenly stops with an access violation. If Dr. Watson is active as the default debugger, then a Dr. Watson log and a User.dmp (if configured to create a User.dmp) may be produced.
CAUSE
The messaging client is improperly formatting a message. This can occur for messages containing HTML with overlapping FONT tags with multiple font names. The actual crash is caused by freeing an invalid pointer.
RESOLUTION
STATUS
Microsoft has confirmed this to be a problem in Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information about obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
Steps to Reproduce the Behavior
Additional query words: av crash dump
Keywords: kbhotfixserver kbqfe kbfix kbprb KB183615
