Article ID: 183419
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
This article was previously published under Q183419
SYMPTOMS
Over time, the Windows NT system responsiveness appears sluggish, and clients may report a gradual decrease in system performance.
By tracking the amount of Private Bytes for Spoolss.exe, it can be observed that, over time, it increases without decreasing. This is viewable using Windows NT Performance Monitor by choosing the following counter to monitor:
Object: Process
Instance: Spoolss.exe
Counter: Private Bytes
CAUSE
The spooler leaks memory from the heap until all system memory is exhausted.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
Additional query words: private bytes slow print
Keywords: kbhotfixserver kbqfe kbbug kbfix KB183419
