Knowledge Base

XADM: Cannot Move E-form Message From a Public Folder to a Mailbox or PST File

Article ID: 182051

Article Last Modified on 10/28/2006

APPLIES TO

Microsoft Exchange Server 5.0 Standard Edition
Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q182051

SYMPTOMS

If you try to move or copy a message created with a custom E-form from a public folder to a folder in your mailbox or a PST file, you may encounter the following error message in the Exchange Client:

An item could not be copied. There is not enough memory available to
perform the operation.

If you perform the same operation in the Outlook Client, you will receive the following error message:

Can't copy the items. Could not make another copy of the item. The
original was either moved or deleted, or access was denied.

As a result of this error, the E-form message that you are trying to move or copy is not copied or moved to the destination.

CAUSE

The E-form message contains fields that can be multi-propertied. One or more of these properties is null, which causes the error when you try to move or copy it to another location.

WORKAROUND

To work around this issue, use version 1461.3 of Store.exe and the following associated supporting files for Exchange Server 5.0:

   Store.exe 1461.3 (or use 5.0 SP3)
   MDBMSG 1461.3 (or use 5.0 SP3)
   Gapi32.dll 1460.8 (or use 5.0 SP3)

or use version 2138.0 for Exchange Server 5.5.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0.

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

This fix has been posted to the following Internet location:

ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.0/Post-SP2-STORE/

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: MSExchangeISPub Personal Folders PUBToPST

Keywords: kbhotfixserver kbqfe kbbug kbfix KB182051

Microsoft KB Archive/182051

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