Article ID: 182049
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q182049
SYMPTOMS
When performing remote control of a multiprocessor system (Intel) over NetBIOS encapsulated in TCP/IP (NetBT), the client (that is, the multiprocessor system) sends the screen updates very slowly. A Performance Monitor trace shows that Wuser32.exe consumes an average of less than one percent of the processor usage.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
WORKAROUND
To work around this problem, use IP Sockets and the hotfixes for bug 7394. For more information on bug 7394, see the following article in the Microsoft Knowledge Base:
173122 SMS: Mouse and Keyboard Input Fail During Remote Control
Additional query words: prodsms perfmon remotecontrol rc R/C
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbremoteprog kbtshoot KB182049
