Article ID: 181713
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 5.0
- Microsoft Exchange Client 4.0
- Microsoft Exchange Client 5.0
This article was previously published under Q181713
SYMPTOMS
When you attempt to send to an SMTP recipient via an Internet browser over the MailTo: Protocol (URL), you may not be able to resolve the recipient's name or add that SMTP address to a personal address book.
CAUSE
This problem can occur if the Use Simplified Form to Send From Other Applications option is checked in the Send Options on the Exchange Client computer.
This feature was added in Exchange 4.0 Service Pack 2 (Build 4.0.993).
WORKAROUND
Uncheck the Use Simplified Form to Send From Other Applications option by doing the following:
- Start the Microsoft Exchange Client.
- From the Options menu, click Tools.
- Click the Send tab.
- Clear the Use Simplified Form to Send From Other Applications check box.
MORE INFORMATION
For additional information, please see the following articles in the Microsoft Knowledge Base:
Additional query words: URL:MailTo Protocol, URL, Internet Address
Keywords: kbprb KB181713
