Article ID: 179869
Article Last Modified on 8/19/2003
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q179869
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
This article describes some of the reasons Microsoft Outlook may appear to unnecessarily access the floppy disk drive.
MORE INFORMATION
There are several reasons Outlook may try to access the floppy disk drive:
- To access a personal folder
- To save archive information
- To access a reminders sound file
- WordMail may be searching for a template on the drive.
- Journaling Office documents opened from a diskette
Outlook May Need to Access a Personal Folder on the Drive
To check the location of your personal folders, follow these steps:
- If the folder list is not showing, click Folder List on the View menu.
- Click one of your Personal Folders.
- On the File menu, point to Folder and click "Properties For Personal Folders."
- In the Properties dialog box, click Advanced.
- Verify the path to the personal folder.
- Repeat steps 1-5 for each personal folder.
Personal folders can have different names. For example, "my archive" or even a blank name that uses a space character are valid file names. To be certain you are checking the path of every personal folder in your messaging profile, look at the Properties for each personal folder listed on the Services Tab.
Outlook May Attempt to Archive Information to the Drive
To check the location of the archive folder, follow these steps:
- On the Tools menu, click Options.
- Click the Other tab and then click AutoArchive.
- Check the path to the Default Archive File.
Reminders May Need to Access a Sound File on the Drive
To check the location of the sound file, follow these steps:
- On the Tools Menu, click Options.
- Click the Other tab and then click Advanced Options.
- In the Advanced Options dialog box, click Reminder Options.
- Check the path for Play Reminder Sound.
WordMail May Need a Template on the Drive
To check the location of the template, follow these steps:
- On the Tools Menu, click Options.
- Click the Mail Format tab.
- In the Message Format section, if Microsoft Word appears in the "Send in this message format" list, then click Template Picker in the WordMail Templates section to see the location of the template. If you are using a template that is not one of the defaults, the full path of the file is displayed in the "Use this Template by default" list.
Office Files May Have Been Opened From a Diskette
You may have opened files from other Office applications such as Word or Excel while Journaling is on for those program activities. To stop Outlook from accessing the floppy disk drive, follow these steps:
- Click the Tools menu and then click Options.
- On the Preferences tab, click Journal Options.
- In Journaling Options, click to remove the check mark next to the Office applications in the Also Record Files From list.
- Click OK and OK again to save the changes.
When you restart Outlook after deactivating Journaling for Office documents, you can then reactivate the feature.
NOTE: Due to the advanced file handling techniques employed with the Office family of applications, it is not recommended that you routinely open and save Office documents using diskettes.
Additional query words: OL2K
Keywords: kbprb KB179869
