Article ID: 179814
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q179814
SYMPTOMS
When you are receiving mail through the Microsoft Exchange Internet Mail Service, there may be a Dr. Watson error in the Information Store. The call stack may look like the following:
FramePtr RetAddr Param1 Param2 Param3 Function Name
0d55f3d0 00557a0c 00007fff 00000001 0e8701c8
STORE!EcFormatMVString8+0x33
0d55f3f8 00559a92 00007fff 0e8701c0 0d55f424 STORE!EcFormatValue+0x1fc
0d55f428 005597e4 00007fff 0000000d 00000028 STORE!EcFormatRow+0x132
0d55f4dc 004f3398 0dce3606 00000001 00000fad
STORE!EcFormatRecipientRow+0xb24
0d55f540 005d828c 00000001 00000001 0000000d
STORE!ORECIP::EcModifyRow+0x2d8
0d55f5dc 0060913e 00000fad 00000000 01379820
STORE!CVTRECIP::HrSetAdrlist+0x43c
0d55f614 006194a9 0dcf8b18 00000000 0e874230
STORE!CMAPIMessage::ModifyRecipients+0x1be
0d55f658 0061a193 000008a8 0d55f690 00000000
STORE!HrDecodeRecipTable+0x199
0d55f6bc 0060eb13 ffffffff 00000000 00405cf8
STORE!HrExtractProperties+0x473
0d55f6e0 005fc5d1 0dcf8b50 00000002 00405cf8
STORE!TNEF_ExtractProps+0x113
0d55f718 0060720c 0dcdf5d0 0dce91f0 00000000
STORE!CmnBptMessage::hrExtractTNEF+0x121
0d55f73c 005f0567 0dcdf5d0 00000000 0dce0195
STORE!CmcvtrBptEnd::hrExtract+0x1cc
0d55f76c 0060cb26 0dce0d24 000026c1 0d55f794
STORE!CINETextr::hrExtract+0xe7
0dcd5190 01363d10 00000001 00673398 0dcd5150
STORE!CConvertStream::Write+0xd6
NOTE: The lines in this sample call stack have been wrapped for formatting purposes.
CAUSE
The Information Store does not handle the setting of multi-valued properties on the recipient table correctly. In ORECIP::EcModifyRow, when it converts the p-tags back to MAPI-style p-tags, the code does not check whether any of the text properties are multi-valued.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server, version 5.0.
A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.
Microsoft has confirmed this to be a problem in Microsoft Exchange Server, version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Additional query words: crash down
Keywords: kbhotfixserver kbqfe kbbug kbfix kbusage KB179814
