Article ID: 179743
Article Last Modified on 11/21/2000
APPLIES TO
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q179743
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SUMMARY
This article describes how to create or open a new default Personal Folder for an Internet Only (IMO) mail account.
MORE INFORMATION
If your Personal Folder file is moved, renamed, or becomes damaged, you need to point to its new location or create a new one. Microsoft Outlook (Internet Mail Only) prompts you during startup if the Personal Folder cannot be found or its file name is not recognized.
Create a New Personal Folder
To create a new Personal Folder, follow these steps:
- Click Start, point to Find, and click Files Or Folders.
- In the Named box, type "*.pst" (without the quotation marks). In the Look In list, select My Computer. Click Find Now.
The folder may have a name like: Outlook.pst, mailbox.pst, or <username>.pst.
- Right-click the Personal Folder and click Rename on the shortcut menu. Type a new file name and then press ENTER.
- Close the Find All Files dialog box.
Create or Open a New Personal Folder
Method 1
- Start Outlook. If you receive a message stating that your Personal Folder could not be found, click OK.
- Type a name for the file if you need to create a new one, or locate the folder where the new Personal Folder is, click it and then click Open.
Method 2
- On the File menu, point to New, and click Personal Folders File (.pst).
- Type the name of the new Personal Folder. Verify and change the file location if necessary. Click Create.
NOTE: Do not use the name mailbox.pst.
- Verify and change the information if necessary, and then click OK.
- If the Folder List does not appear, click Folder List on the View menu.
- Right-click the new Personal Folders, click "Properties for <Personal Folders>," and click "Deliver POP mail to this personal folders file," and click OK.
- On the File menu, click Exit. Restart Outlook.
- In the Folder List, right-click the Personal Folders not associated with Outlook Today, click Properties, click Advanced, and verify that the path of this file is different than the one you created in step 2. Click OK twice.
- In the Folder List, right-click the Personal Folders not associated with Outlook Today, and click Close "Personal Folders Name."
NOTE: This closes the connection between Outlook and the folder. It does not delete it.
Method 3
If you are unable to start Outlook, follow these steps:
- Click Start, point to Find, and click Files Or Folders.
- In the Named box, type "*.pst" (without the quotation marks). In the Look In list, click My Computer. Click Find Now.
- Click the file, and change the file name extension to .psx by clicking Rename on the File menu. Repeat this for each file found, and close the Find Files dialog box.
- Start Outlook. Click OK when you receive the following message:
- Type a name for the new Personal Folder file, and click OK.
- When you receive the message which tells you the location messages are delivered has changed, click Yes.
REFERENCES
For more information about setting up new accounts, please see the following article in the Microsoft Knowledge Base:
179504 (IMO) Creating a New Account with Internet Only Support
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