Article ID: 178259
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q178259
SYMPTOMS
The Microsoft Exchange Server 5.5 Chat Service stops responding; there is an Access Violation causing the Inetinfo.exe process to terminate.
CAUSE
The Exchange Server Chat Service fails to verify that a minimum number of four arguments (including the command) are being passed to the REQUEST and REPLY commands. Failure of a Chat client to provide enough arguments can result in the service failure described here.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
With the fix applied, the Exchange Server Chat Service is modified to check the number of arguments provided and to reply with an error to a chat client that does not provide enough arguments.
When you are experiencing this problem, if you examine the Drwtsn32.log file generated by a failing process in the %systemroot% directory, you may see an entry similar to the following:
Application exception occurred:
App: exe\inetinfo.dbg (pid=137)
When: 12/10/1997 @ 9:52:13.279
Exception number: c0000005 (access violation)
State Dump for Thread Id 0x1c7
eax=78040338 ebx=0215415a ecx=00000009 edx=00002000 esi=00000000
edi=1003a8bc
eip=7802b225 esp=07bbeb40 ebp=07bbeb4c iopl=0 nv up ei pl zr na
po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000
efl=00000246
function: memicmp
7802b208 7440 jz memicmp+0x4d (7802b24a)
7802b20a 8b7508 mov esi,[ebp+0x8]
7802b20d 8b7d0c mov edi,[ebp+0xc]
7802b210 8d0538030478 lea eax,[_lc_handle (78040338)]
7802b216 83780800 cmp dword ptr [eax+0x8],0x0
7802b21a 7540 jnz memicmp+0x5f (7802b25c)
7802b21c b741 mov bh,0x41
7802b21e b35a mov bl,0x5a
7802b220 b620 mov dh,0x20
7802b222 2e8bc0 mov eax,cs:eax
FAULT ->7802b225 8a26 mov ah,[esi]
7802b227 46 inc esi
7802b228 8a07 mov al,[edi]
7802b22a 47 inc edi
7802b22b 38c4 cmp ah,al
7802b22d 7418 jz memicmp+0x4a (7802b247)
7802b22f 38fc cmp ah,bh
7802b231 7206 jb memicmp+0x3c (7802b239)
7802b233 38dc cmp ah,bl
7802b235 7702 ja memicmp+0x3c (7802b239)
7802b237 02e6 add ah,dh
7802b239 38f8 cmp al,bh
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
07bbeb4c 10011156 00000000 1003a8bc 00000009 0000005e msvcrt!memicmp
07bbecec 1001aa84 07bbed0c 07bbee48 00000002 02151dc0
ChatSvc!CIrcUser::CommandMessage
Additional query words: fail crash hang
Keywords: kbbug kbfix kbusage KB178259
