Article ID: 178244
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.0 Standard Edition
This article was previously published under Q178244
SYMPTOMS
The Information Store stops responding. The event log shows event ID 3039:
The error %1 was encountered while trying to communicate with the
message store. An attempt to refresh the connection will be made.
If not successful, the service will be shut down.
CAUSE
A user with a POP3 client checked his or her mail and tried to retrieve a stuck non-delivery report (NDR) for a UTF-7 message from his or her mailbox.
WORKAROUND
To work around this problem:
- In the event log, find the user logged on just before the crash. Log this user account on with a MAPI client and delete or move the NDR from the inbox.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0.
This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Additional query words: hang fail crash
Keywords: kbbug kbfix kbqfe KB178244
