Microsoft KB Archive/178193
Article ID: 178193
Article Last Modified on 1/22/2007
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q178193
When you open a custom form on the desktop and use the right mouse button to click (right-click) the same Inbox entry, the opened form will shut down.
When you right-click the custom form in the Inbox, the form is loaded to check for an attachment submenu. This is followed by a shutdown message that causes the open form to close.
Microsoft has confirmed this to be a problem in Outlook version 8.03. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).
For additional information about SR-2, please see the following article In the Microsoft Knowledge Base:
151261 OFF97: How to Obtain and Install MS Office 97 SR-2
This fix resolves the problem by not opening the form when right-clicked, which also avoids form loading and form opening delays.
Additional query words: preview pane scrolling
Keywords: kbbug kbfix kbqfe KB178193