Article ID: 177833
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Office 97 Service Pack 1
- Microsoft Project 98 Standard Edition
This article was previously published under Q177833
SYMPTOMS
If you install the Microsoft Office 97 SR-1 Patch, you may receive the following error message:
The "Applications that will not be updated" box contains the following item:
Microsoft Office 97 Support Files
IMPORTANT: Microsoft Office 97 Service Release CD-ROMs and replacement CD-ROMs are no longer available from Microsoft. For additional information about obtaining the Microsoft Office 97 Service Release 1 (SR-1) and Microsoft Office 97 Service Release 2 (SR-2), click the article number below to view the article in the Microsoft Knowledge Base:
192874 OFF97: An Overview of Microsoft Office 97 Service Release 2 (SR-2)
CAUSE
This problem occurs if you previously installed Microsoft Project 98 for Windows on your computer.
Specifically, the problem occurs because Microsoft Project 98 for Windows includes newer versions of the following Microsoft Office 97 Support Files:
Mso97.dll
Mso7enu.dll
Because the files are newer than the files that are included in Microsoft Office 97 for Windows, they cannot be updated by the SR-1 Patch.
NOTE: If you install Microsoft Project 98 for Windows after you install the Microsoft Office 97 SR-1 Patch, you do not receive these error messages.
WORKAROUND
If You Previously Installed the Patch
If you previously installed the SR-1 Patch, follow the steps in the "Resolution" section of the following article in the Microsoft Knowledge Base:
173711 OFF97: Buttons in Close Dialog Incorrect After Upgrading to SR-1
If You Did Not Install the Patch
If you did not previously install the patch, or if you clicked Exit Patch when the message appeared, use either of the following methods to update Microsoft Office 97.
Method 1
- If the SR-1 Patch is running, exit the patch.
- Press CTRL+ALT+DELETE to display the Close Program dialog box. If OSA appears in the list, select it, and then click End Task.
- Press CTRL+ALT+DELETE to display the Close Program dialog box. If Findfast appears in the list, select it, and then click End Task.
If another dialog box appears, click End Task. - Insert the Microsoft Office 97 compact disc into your CD-ROM drive. Use Microsoft Windows Explorer to open the following folder on the CD-ROM drive
<Drive>:\Office
where <Drive> is the drive letter for your CD-ROM drive. For example, if your CD-ROM drive letter is D, open the following folder:
D:\Office
- On the View menu, click Options. Click the View tab. Click Show All Files and click OK.
- Right-click the Mso97.dll file. On the shortcut menu, click Copy.
- Use Windows Explorer to open the following folder on your hard disk:
C:\Program Files\Microsoft Office\Office
- On the Edit menu, click Paste.
- Repeat steps 4 through 8. In step 5, copy the Mso7enu.dll file instead of the Mso97.dll file.
- After you copy Mso97.dll and Mso7enu.dll to your hard disk, run the Microsoft Office 97 SR-1 Patch.
The patch should indicate that the Microsoft Office 97 Support Files will be updated. - After the SR-1 Patch is finished, repeat steps 2 through 9. However, in step 4, insert the Microsoft Project 98 compact disc instead of the Microsoft Office 97 compact disc.
Method 2
Instead of using the SR-1 Patch, upgrade your version of Microsoft Office 97 by obtaining and installing the Microsoft Office 97 SR-2 Replacement CD. The SR-2 Replacement CD contains a complete, updated version of Microsoft Office 97. If you install Office from this compact disc, installing the SR-1 Patch is not necessary.
IMPORTANT: Microsoft Office 97 Service Release CD-ROMs and replacement CD-ROMs are no longer available from Microsoft. For additional information about obtaining the Microsoft Office 97 Service Release 1 (SR-1) and Microsoft Office 97 Service Release 2 (SR-2), click the article number below to view the article in the Microsoft Knowledge Base:
192874 OFF97: An Overview of Microsoft Office 97 Service Release 2 (SR-2)
For more information about Microsoft Office 97 Service Release 2 (SR-2), please see the following article in the Microsoft Knowledge Base:
151261 OFF97: How to Obtain and Install MS Office 97 SR-2
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The Microsoft Office 97 SR-1 Patch determines whether specific files must be updated. Because the Mso97.dll and Mso7enu.dll files that are included in Microsoft Project 98 for Windows are newer than the Mso97.dll and Mso7enu.dll files included in Microsoft Office 97 for Windows, the SR-1 Patch cannot update the newer files.
This behavior may cause problems when you run any of the programs included in Microsoft Office 97 for Windows or when you run Microsoft Project 98 for Windows.
If you use Method 1, the SR-1 Patch is installed correctly, and the Mso97.dll and Mso7enu.dll files included in Microsoft Project 98 for Windows work correctly with the programs included in Microsoft Office 97.
For more information about related problems, please see the following article in the Microsoft Knowledge Base:
173711 OFF97: Buttons in Close Dialog Incorrect After Upgrading to SR-1
Additional query words: OFF97 sr1 patched
Keywords: kberrmsg kbprb kbsetup KB177833
