Article ID: 177670
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Routing and Remote Access Service Update for Windows NT Server 4.0
This article was previously published under Q177670
SYMPTOMS
When a Dial-Up Networking (DUN) client connects to a 40-bit or 128-bit Routing and Remote Access Server that is configured to "Require Data Encryption" or "Require Strong Data Encryption", the client is not disconnected if the selected data encryption negotiation fails to converge.
The following error may be logged in Event Viewer in the System Log on the server after the client has successfully established its connection:
Event ID : 20073
Source : Router
Description: The following error occurred in the %protocol_name% module
on port %port_name%. The PPP control protocol for this
network protocol is not available on the server.
NOTE: This error may also be logged after the installation of the Routing and Remote Access Service Hotfix Update 1.0 if "Require Strong Data Encryption" is enabled.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
Microsoft has confirmed this to be a problem in the Routing and Remote Access Service for Windows NT Server version 4.0.
This problem has been corrected in the RRAS Upgrade for Windows NT Server 4.0 Hotfix Pack 3.0 or later. For your convenience, the English version of this post-SP3 hotfix has been posted to the following Internet location. However, Microsoft recommends that you install Windows NT 4.0 Service Pack 4 to correct this problem.
ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postSP3/rras30-fix/
MORE INFORMATION
For additional information, please see the following articles in the Microsoft Knowledge Base:
ARTICLE-ID: 189594
TITLE : RRAS Upgrade for WinNT Server 4.0 Hotfix Pack 3.0 Release Notes
ARTICLE-ID: 169895
TITLE : Enabling 128-bit Encryption for Routing and Remote Access
ARTICLE-ID: 174474
TITLE : Installing RRAS Disables 128-bit RAS Encryption
Additional query words: steelhead steel head rras
Keywords: kbbug kbfix kbinterop KB177670
