Knowledge Base

PRJ98: Problems Printing If Print Scaling Less Than 100 Percent

Article ID: 177520

Article Last Modified on 1/22/2007

APPLIES TO

Microsoft Project 98 Standard Edition

This article was previously published under Q177520

SYMPTOMS

When printing from Microsoft Project 98, you may experience one of the following issues:

On a multi-page printout, the text stops printing.
On a multi-page printout, gridlines disappear.
On a multi-page printout, text fonts change style and size.
On a multi-page printout, many pages print with little information on each page.
A message that says:

There is not enough memory to complete this operation. To free up available memory, close programs, projects, or windows you aren't using, and then try again.

This is followed by the message:

An unexpected error occurred during printing or copying. Try one of the following:

If you are printing across a network, check your network connections. Try printing from another program. Free up available memory by closing programs, projects, or windows you aren't using.
Additional Gantt bars are drawn.

CAUSE

This behavior occurs when scaling is any value other than 100 percent. When a project that normally prints on many pages is scaled to fit on fewer pages, Microsoft Project may truncate the data or print it in the wrong location.

WORKAROUND

To work around this problem if you do not have SR-1, change the scaling factor to 100%. To do this, follow these steps:

On the File menu, click Page Setup.
On the Page tab, under Scaling, click Adjust To, and adjust the scaling value to 100% Normal Size.

RESOLUTION

This problem was corrected in Microsoft Project 98 for Windows, Service Release 1 (SR-1).

For additional information about obtaining and installing SR-1, click the article number below to view the article in the Microsoft Knowledge Base:

185102 PRJ98: How to Obtain and Install MS Project 98 SR-1

STATUS

Microsoft has confirmed this to be a problem in the versions of Microsoft Project listed above.

Additional query words: hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won't respond waiting Free available memory by closing programs projects or windows you aren t using

Keywords: kbbug kberrmsg kbpending kbprint KB177520

Microsoft KB Archive/177520

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