Article ID: 176967
Article Last Modified on 12/6/2003
APPLIES TO
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows 95
This article was previously published under Q176967
SYMPTOMS
When you attempt to connect to a Windows NT Remote Access Service (RAS) Server from a Windows 95 Dial-Up Networking (DUN) Client or from a Windows NT version 4.0 RAS Client, you may receive the following error message:
NOTE: Other clients may or may not exhibit the same problems and may connect without error.
CAUSE
The preceding error may be caused by one or more of the following:
- The Autodial feature of DUN may have conflicting entries for the resource you are attempting to connect to. -or-
- The DUN Client with which you are attempting to connect is using a statically defined IP address that is either illegal, or already in use on the Local Area Network (LAN). -or-
- The RAS Server has corrupt IP Address cache information. -or-
- The DUN or RAS components on the client may be corrupt.
RESOLUTION
To resolve this issue, use one of the following options:
- The Autodial feature of DUN may need to be disabled.
For more information, see the following article in the Microsoft Knowledge base:152220 How to View and Remove Information from AutoDial
-or-
- Reconfigure the phonebook entry on the RAS Client to use a server- assigned IP Address instead of a statically defined address. -or-
- Force the RAS Server to reset its IP address cache, using the following article in the Microsoft Knowledge Base:
124358 RAS Server Assigns Cached IP Addresses to RAS Clients
-or-
- Remove and reinstall DUN or RAS on the client from which you are dialing.
STATUS
Microsoft has confirmed this to be a problem in Windows NT version 3.5, 3.51 and 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Keywords: kberrmsg kbinterop kbnetwork KB176967
