Article ID: 176747
Article Last Modified on 8/20/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q176747
SYMPTOMS
When attempting to use Microsoft Word 97 (WordMail) to open an e-mail message in Microsoft Outlook 97, you may get the following error message:
CAUSE
There is a folder named "Program" (without the quotation marks) on the root of your hard drive (c:\Program). There may also be a file named "Program."
RESOLUTION
Rename or remove the folder and/or file named Program. After doing so you may get the following warning message:
Click Yes to continue the operation.
If problems persist, do a maintenance installation of Microsoft Office 97 with the /y switch, to re-register the programs.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97.
MORE INFORMATION
This situation may cause other OLE problems in Microsoft Office 97 programs, such as inserting graphs, ClipArt, spreadsheets, etc. Re- registering Office should fix the problem. See the articles reference below for more information.
To Re-register the Office Programs
- Close any running Office programs.
- Insert the Office 97 compact disc in the drive.
- Click the Start button and Click Run.
- Type <CD drive letter>:\Setup.exe /y and click OK.
- When the Microsoft Office 97 Setup starts, click Reinstall.
REFERENCES
For more information on problems caused by this condition, please see the following article in the Microsoft Knowledge Base:
173430 OFF97: Error Inserting an Office Object Under Windows NT 4.0
170669 Creating C:\Program Folder Causes Add/Remove Program to Fail
For more information on the error message above, please see the following articles in the Microsoft Knowledge Base:
169526 WD97: WordMail Errors After Remove All of Project 4.1a
174279 OL97: Error Trying to Use Word as Your E-mail Editor
Additional query words: directory
Keywords: kbbug kbpending KB176747
