Article ID: 175965
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
This article was previously published under Q175965
SYMPTOMS
The Microsoft Exchange Server Microsoft Mail interchange (MSMI) stops and may log the following events in the Windows NT Event Viewer Application log:
MSExchangeMSMI Event ID 2380:
Source: MSMI
Category: SessionError
Description: A memory access violation occurs that prevents further
processing of a messsage
MSExchangeMSMI Event ID 10003:
Source: MSMI
Category: SessionError
Description: Fatal Assert: File sfsems.cpp line 837. Mailer thread
failed.
CAUSE
The MSMI is attempting to log an event for an NDR of a message with invalid sender and recipients.
WORKAROUND
Resetting the INQUEUE3 Key and Mbg file on the shadow post office will allow the MSMI to restart, but will result in the loss of any messages in the queue.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server, versions 4.0 and 5.0.
For Microsoft Exchange Server, version 4.0, we are currently researching this problem and will post more information here in the Microsoft Knowledge Base as it becomes available. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Additional query words: backup restore
Keywords: kbbug kbfix kbqfe KB175965
