Article ID: 174932
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q174932
SYMPTOMS
On a multiprocessor computer using halmps.dll, when you shut down and restart the computer, a STOP 0x0000000A error message may be displayed, preventing the system to start.
If you change the Internal Network Number on IPX using the Network tool in Control Panel and then restart the computer, this error may also be displayed.
CAUSE
Under certain circumstances, the ENTER_INTERRUPT macro in HalpApicRebootService causes the FS register to have the wrong value.
The problem occurs when shutting down if one processor happens to be entering KiSystemService at the same time another processor has just reset the NMI vector as part of the reboot.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
Additional query words: reboot
Keywords: kbhotfixserver kbqfe kbbug kberrmsg kbfix KB174932
