Microsoft KB Archive/174911

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Knowledge Base

Article ID: 174911

Article Last Modified on 12/18/1999


  • Microsoft Bookshelf 98 Standard Edition

This article was previously published under Q174911


If you play a Wave (.wav) file, then right-click the article and choose Copy To (either Word or PowerPoint), the you receive the error message:

This program has performed an illegal operation and will be shut down.

If you click the Details button, you see the message:

BSHELF98 caused an invalid page fault in module Kernel32.DLL

You may be required to shut off the computer with the power switch in order to continue.


Microsoft has confirmed this to be a problem in Microsoft Bookshelf 98. Microsoft is researching this problem and will post new information here as it becomes available.


You can copy the material and then manually switch to Word or PowerPoint, and then paste the material into the document.


You are unable to copy media from Bookshelf due to legal restrictions.

Additional query words: multi multi-media mm media

Keywords: kbmm KB174911