Article ID: 174746
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q174746
SUMMARY
When you use Innoculan anti-virus software on a Windows NT Server version 4.0 Service Pack 3 (SP3) computer running Microsoft Exchange Server, the Exchange Directory (DS) service will not start. In the Windows NT Event Viewer Application log, you will see the following error:
This is because Innoculan installs a file system filter that disables the JET engine ESE97, from addressing database files.
WORKAROUND
One of the two following workarounds may be used if Innoculan is installed on the Exchange Server.
- Uninstall Innoculan and restart the computer. Disabling the Innoculan service is not sufficient.
- Install a Windows NT hotfix that been released to customers as part of the roll-up hotfixes that are recommended in the readme.doc file for Microsoft Exchange Server, version 5.5. These hotfixes are available at:
http://www.microsoft.com/ntserver/nts/downloads/archive/NT4y2kpostSP3/default.asp
Note: If you later re-install Windows NT Service Packs, you must also re-install the hotfixes regardless of your responses to the Overwrite Newer Files prompts during the Service Pack installation.
MORE INFORMATION
This same error has occured with Norton NT Tools version 1.0 installed. Disabling the Norton service does not work, it must be removed.
Omtool Fax Senior 2.5 will produce this error with an internal ID of 2030148. The hotfix noted above also corrects this problem.
Additional query words: Innoculan
Keywords: kb3rdparty kbbug kbfix kbpatch KB174746
