Article ID: 174735
Article Last Modified on 1/20/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
- Microsoft Project 98 Standard Edition
This article was previously published under Q174735
SYMPTOMS
If you use Microsoft Outlook 97 with Lotus Notes as your e-mail client, you may occasionally receive the following message:
An application error has occurred and a NOTES.RIP is being generated in: unknown Exception: access violation <XXXX>, Address: <XXXX> Done generating file. Click button below to exit.
NOTE: NOTES.RIP may be replaced with a different filename. <XXXX> is a placeholder for hexadecimal addresses.
CAUSE
This may be caused by damaged or mismatched Msvcrt20.dll and Msvcrt40.dll application extension files.
RESOLUTION
Rename and replace Msvcrt20.dll and Msvcrt40.dll with copies from your Microsoft Office 97 (or Microsoft Outlook 97) CD-ROM.
Rename the Existing Files (Windows 95/98)
- If Outlook is still running, on the File menu, click Exit and Log Off.
- Click the Start button, click Shut Down, click to select, "Restart the computer in MS-DOS mode," and then click Yes.
- After your computer restarts, at the Command prompt, type cd\windows\system and press ENTER.
- Use the MS-DOS Rename command to change the name of both Msvcrt20.dll and Msvcrt40.dll. For example: ren msvcrt40.dll msvcrt40.old and press ENTER.
- At the Command prompt, type cd.. and then press ENTER.
- At the Command prompt, type win and then press ENTER. This will start Windows and any programs in your Startup folder.
Rename the Existing Files (Windows NT)
- If Outlook is still running, on the File menu, click Exit and Log Off.
- Start an MS-DOS window.
- At the Command prompt, type cd\WINNT\system32 and press ENTER.
- Use the MS-DOS Rename command to change the name of both Msvcrt20.dll and Msvcrt40.dll. For example: ren msvcrt40.dll msvcrt40.old and then press ENTER.
- Close the MS-DOS window.
Replace the Files
- Click Start, point to Programs, then click Windows Explorer.
- Click the plus sign (+) beside the Windows folder to display its contents.
- Insert your Office 97 CD-ROM into the drive, then click the icon in the Exploring window.
- On the Tools menu, point to Find, then click Files or Folders. Type msvcrt in the Named field. Click your CD-ROM drive in the Look in: list and click to select Include subfolders, and then click Find Now.
- While pressing the CTRL key, click to select Msvcrt20.dll and Msvcrt40.dll in the Search Results list, then drag the two files to the \Windows\system folder. If you are using Windows NT 4.0, drag the files to \Windows\system32 folder.
- On the File menu of Find Files, click Close.
- On the File menu of Exploring, click Close.
- Click the Start button, click Shut Down, click Restart the computer, and then click Yes.
MORE INFORMATION
Quincy is the application debugger installed by Lotus Notes version 4.5. You can disable Quincy as the default application debugger if you open the MS-DOS prompt from the Start menu (or click Start, and then click Run) and type:
QNC -u (press ENTER)
Do not delete the Registry entry:
HKEY_LOCAL_MACHINE\Software\Lotus\Quincy
This Registry entry is required by Lotus Notes for proper operation.
Lotus Notes version 4.5 is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
REFERENCES
For more information on troubleshooting Quincy errors, please see the following article in the Microsoft Knowledge Base:
167314 Errors Using Lotus Notes 4.5 and Microsoft Office 97
Keywords: kbprb KB174735
