Article ID: 174706
Article Last Modified on 1/20/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q174706
SYMPTOMS
International characters sent in a Microsoft Outlook 97 e-mail message may be stripped of their umlauts and accents when received by the addressee.
CAUSE
The message was sent over the Internet using the US-ASCII character set.
RESOLUTION
Change the characters set to, ISO 8859-1.
MORE INFORMATION
Steps for changing the character set vary, depending on whether or not you are using The Internet Mail Enhancement Patch (IMEP).
If You Are Using the IMEP
- On the Tools menu, click Options.
- On the Internet E-mail tab, click to select, ISO 8859-1, from the Character Set list and click OK.
- Restart Outlook.
If You Are Not Using the IMEP
- On the Tools menu, click Services.
- Click to select Internet Mail and then click Properties.
- On the General tab click, Message Format.
- Click Character Set, click to select ISO 8859-1 from the list and then click OK, to exit all dialog boxes.
- Restart Outlook.
Additional query words: symbol
Keywords: kbhowto KB174706
