Article ID: 174646
Article Last Modified on 6/28/2004
APPLIES TO
- Microsoft SNA Server 3.0, when used with:
- Microsoft Windows NT 4.0
- Microsoft SNA Server 2.11 Service Pack 1, when used with:
- Microsoft Windows NT 4.0
- Microsoft SNA Server 2.11 Service Pack 2, when used with:
- Microsoft Windows NT 4.0
- Microsoft SNA Server 3.0 Service Pack 4, when used with:
- Microsoft Windows NT 4.0
- Microsoft SNA Server 4.0, when used with:
- Microsoft Windows NT 4.0
This article was previously published under Q174646
SYMPTOMS
The SNA Server service (snaservr.exe) may fail with an access violation while supporting Attachmate Extra! 3270 client sessions. The failure may be recorded in the <ntroot>\DRWTSN32.LOG file as follows:
Application exception occurred:
App: snaservr.DBG (pid=<number>)
Exception number: c0000005 (access violation)
[...]
State Dump for Thread Id 0xf1
eax=00000000 ebx=00000001 ecx=011b0000 edx=00cc46bc esi=011bf900 edi=0041617c
eip=003983b9 esp=002cff10 ebp=00000000 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000202
function: s1pufnty
00398391 0fbfc1 movsx eax,cx
00398394 8b04857c614100 ds:00000000=????????
mov eax,[s1mode+0x380c (0041617c)+eax*4]
0039839b 6683781806 cmp word ptr [eax+0x18],0x6 ds:0087e923=????
003983a0 7404 jz s1pufnty+0x36 (003983a6)
003983a2 668b480c mov cx,[eax+0xc] ds:0087e923=????
003983a6 0fbfc1 movsx eax,cx
003983a9 8b542408 mov edx,[esp+0x8] ss:00b4e833=????????
003983ad 8d3c857c614100 ds:00000000=????????
lea edi,[s1mode+0x380c (0041617c)+eax*4]
003983b4 8b7204 mov esi,[edx+0x4] ds:01542fde=????????
003983b7 8b07 mov eax,[edi] ds:0041617c=00000000
FAULT ->003983b9 80782c04 cmp byte ptr [eax+0x2c],0x4 ds:0087e922=??
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
00000000 00000000 00000000 00000000 00000000 00000000 snaservr!s1pufnty
0000000c 00000000 00000000 00000000 00000000 00000000 snaservr!<nosymbols>
CAUSE
The access violation was caused by a 3270 client emulator sending a Close(SSCP) message to the SNA Server which contained an incorrect "destination index" (desti) value. The Close(SSCP) message is documented in the SNA Server Emulator Interface Specification (EIS) included with SNA Server. The SNA Server EIS interface is used by Attachmate Extra! The customer who reported this issue was using various versions of the Attachmate Extra! 3270 emulator. The client emulator reproduction scenario leading to this problem is not known.
RESOLUTION
An update to the SNA Server service is available which performs additional validation checking on Close(SSCP) requests to prevent this access violation. If SNA Server detects that an emulator sent an invalid request, the server will now drop the message, disconnect the client connection, and log the following event:
NOTE: Event 9 may also indicate a minor error not indicative of this problem or even a session loss. This event will be enhanced in a future version of SNA Server to indicate additional details of this error including the client machine which caused the event to occur.
STATUS
Microsoft has confirmed this to be a problem in SNA Server versions 2.1, 2.11, 2.11 SP1, 2.11 SP2, 3.0, and 3.0 SP1.
A supported fix for SNA Server version 2.11 is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Product Support Services for more information.
This problem was corrected in SNA Server version 3.0 Service Pack 2. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Additional query words: trap
Keywords: kbbug kbfix KB174646
