Microsoft KB Archive/174335

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Knowledge Base


Article ID: 174335

Article Last Modified on 1/20/2007



APPLIES TO

  • Microsoft Outlook 97 Standard Edition



This article was previously published under Q174335

SYMPTOMS

When printing Contacts in Address Card view in Microsoft Outlook 97 using a Okidata OkiPage 4w printer, you may receive the following error message:

OUTLOOK caused a general protection fault in module RASGDI.EXE at 000d:0000135b

-or-


OUTLOOK caused a general protection fault in module VHSDGDI.DRV at 000d:0000135b

CAUSE

This behavior may occur with Version 3.10 03/25/97 of the Okidata Okipage 4W printer driver.

RESOLUTION

Upgrade to version 4.0 of the Okidata Okipage printer driver. You can download this driver (4we3195.exe) from the Okidata Web site at:

NOTE: Remove the current driver prior to installing the updated version.

MORE INFORMATION

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Okidata Okipage 4W is manufactured by Okidata, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kbprb kbprint KB174335