Article ID: 174304
Article Last Modified on 1/20/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
This article was previously published under Q174304
SYMPTOMS
When you use a Document Management System (DMS) with Microsoft Word 97, after you click Save As on the File menu and save a Word document with a different file name, one of the following symptoms may occur:
Case 1: When You Open a Document
When you attempt to open a document, you may receive the following error message:
NOTE: File name.doc is the name of the file you are trying to open. This error message will be displayed if, before you attempt to open the file, another user opened File name.doc and used the Save As command to save a copy of it. The error message is displayed even if the other user no longer has File name.doc open.
You may experience data loss in the original document.
Case 2: If You Are Using GroupWise
When you click Exit on the File menu with a GroupWise document open, you may receive the following error message in Word:
CAUSE
This problem occurs because Microsoft Word may not correctly close the original document when you use the Save As command to save the document with another file name.
During the "Save As" process, Word looks for a drawing object in the document. If the document lacks a drawing object, the document is not closed correctly.
NOTE: After you quit Microsoft Word or close the newly created document (the document you created using the Save As command with File name.doc), the original document is closed correctly.
RESOLUTION
To correct this problem, obtain Microsoft Word 97 for Windows, Service Release 2 (SR-2). For additional information about Service Release 2, click the article number below to view the article in the Microsoft Knowledge Base:
151261 OFF97: How to Obtain and Install MS Office 97 SR-2
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 97 for Windows, Service Release 2 (SR-2).
MORE INFORMATION
If you previously installed a macro to work around the problem, or if you installed the Saveas.dot template provided by Microsoft Technical Support, you may want to remove the macros.
NOTE: If your version of Word was installed with the "Run From Network Server" option, contact your network administrator to complete these steps.
To remove the macros, follow these steps:
- Open the Normal.dot file. By default, the Normal.dot file is located in the following folder:Microsoft Windows 95, Microsoft Windows 98:
C:\Program Files\Microsoft Office\Templates
Microsoft Windows 95 and Microsoft Windows 98 with Profiles Enabled, or Microsoft Windows NT 4.0:
C:\WindowsFolder\Profiles\UserName\Application Data\Microsoft\Templates
Microsoft Windows 2000:
C:\Documents and Settings\UserName\Application Data\Microsoft\Templates
- On the Tools menu, point to Macro, and then click Macros.
- Select the Document_open macro, and then click Delete.
- Close Word. If prompted, save the changes to Normal.dot. If you are unable to save the changes to Normal.dot, contact your network administrator.
Additional query words: saveas saveas.dot pcdocs PC DOCS ODMA DMS Missing edits changes lost corrupt damaged lose novell
Keywords: kbhotfixserver kbqfe kb3rdparty kbbug kbfaq kbfix kbinterop KB174304
