Microsoft KB Archive/174180

Microsoft Knowledge Base

Err Msg: The Wininet.dll File Is Linked to the Missing Export...

Last reviewed: October 6, 1997
Article ID: Q174180

The information in this article applies to:

• The Microsoft Network, version 2.5
• Microsoft Internet Explorer version 4.0 for Windows 95

SYMPTOMS

When you try to install MSN, The Microsoft Network, you may receive one of the following error messages:

• The Wininet.dll file is linked to the missing export file shlwapi.dll.
• The Urlmon.dll file is linked to the missing export file shlwapi.dll.

CAUSE

These error messages can occur if you uninstall Internet Explorer 4.0 before installing MSN, but Internet Explorer 4.0 is not uninstalled correctly.

RESOLUTION

To resolve this issue, follow these steps:

1. Uninstall Internet Explorer. For information about how to properly uninstall Internet Explorer, see the following articles in the Microsoft Knowledge Base:

         ARTICLE-ID: Q170757

   TITLE : Uninstalling Internet Explorer 4.0 Platform Preview 2.0 ARTICLE-ID: Q166322 TITLE : Uninstalling Internet Explorer 4.0 Platform Preview 1.0

2. Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs.

3. Uninstall the programs listed below one at a time and in the order listed. To do this, click the program name on the Install/Uninstall tab, and then click Add/Remove.

       - Connection Manager
       - Interactive Music
       - VRML Add-In 3.0
       - MSN Music & Animation Components
       - MSN Optional Controls
       - MSN v2.5
       - Voxware VoxPlay Audio Control

4. Click OK, and then close Control Panel.
5. Restart your computer to a command prompt. To do so, restart your computer, press the F8 key when you see the "Starting Windows 95" message, and then choose Command Prompt Only from the Startup menu.

6. Type the following commands, pressing ENTER after each command.

   NOTE: When you press ENTER after typing each of the following DELTREE commands, you should be prompted to confirm that you want to delete the folder. If this prompt is not displayed, the DELTREE command may have been typed incorrectly.

         cd\windows
         deltree tempor~1
         deltree history
         cd system
         ren mshtml.dll mshtml.old
         ren shdocvw.dll shdocvw.old
         ren inetcfg.dll inetcfg.old
         ren actxprxy.dll actxprxy.old
         ren wininet.dll wininet.old
         ren cachevu.dll cachevu.old
         ren inetcpl.cpl inetcpl.old
         ren shlwapi.dll shlwapi.old
         ren url.dll url.old
         ren urlmon.dll urlmon.old
         ren wsock32n.dll wsock32n.old

7. Restart Windows 95 normally.
8. Insert the MSN CD-ROM in the CD-ROM drive.
9. If the Welcome To MSN Setup window appears, follow the prompts on the screen to reinstall MSN, click No if any Version Conflict dialog boxes appear, and then skip step 10. If the Welcome To MSN Setup window does not appear, continue to the next step.

10. Click Start, click Run, type the following text in the Open box, and then click OK

          <drive>:\msnsetup\msnsetup.exe

    where <drive> is the drive letter assigned to the CD-ROM drive.

    NOTE: Click No if any Version Conflict dialog boxes appear.

Additional query words: 2.50 4.00 Keywords : msnsetup kberrmsg kbsetup Version : WINDOWS:2.5,4.0 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: October 6, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.